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IT Operations Engineer

extra holidays - extra parental leave

Remote:

Full Remote

Salary:

4 - 4K yearly

Work from:

United Kingdom

Offer summary

Qualifications:

2+ years of IT experience, Basic coding ability, Understanding of Workstation Security basics, Fluent in written and spoken English.

Key responsabilities:

Order and purchase hardware items
Manage user access and licensing

Matter Labs Information Technology & Services Startup https://matter-labs.io/

51 - 200 Employees

See more Matter Labs offers

Job description

At Matter Labs, we believe freedom drives progress and prosperity. We don’t see ourselves as a company, but as a team aligned around a single mission: to advance personal freedom for all (see ZK Credo).

To achieve this goal, we’re building zkSync — a credibly neutral, fully open source technology stack and network on top of Ethereum, which is owned and governed by its community. We use advanced cryptography called zero-knowledge proofs to scale Ethereum infinitely without compromising on security or decentralization. With a world-class team, a community of over 1M supporters across Twitter + Discord, and hundreds of millions $ in funding, we have abundant resources to accomplish the mission.

The Role

This role is a caretaker for the IT needs of remote team members. You will need to deal with normal IT routine processes, including with broken laptops, missing accesses & credentials, and onboarding follow-ups, with a focus on the security of our employees and their devices. We are looking for a highly motivated person with a passion for quality and safety in what they do.

What You will be Doing

Help with ordering and purchasing of hardware items: laptops, security keys mainly.

Security Configuration of the hardware and software, including MDM, EDR, and other security software setup.

Routing and distribution of the hardware items within the defined geographical area.

Participation in On/Offboarding processes.

User Access and License Management to several common systems

Keeping the Guidelines and user instructions up to date

Route incoming IT-related requests to the appropriate team\person

Helping colleagues with troubleshooting if something breaks

Contributing to security support and Ops projects

What We Look For in You

Experience in IT for 2+ years

Basic coding ability (language flexible)

Customer success aptitude

Understanding of the Workstation Security basics for Macs, Windows and Linux machines

Good communication skills

Good troubleshooting skills

Fluent written and spoken English

You must be within 3 hours of the GMT time zone

Working at Matter Labs

At Matter Labs, you have the freedom to work how you want, when you want, and from where you want. All positions are 100% remote (with optional travel to team and/or industry events). We operate in lean and nimble teams, with no time tracking and minimum bureaucracy. We move fast. Only results matter. We will provide you with everything you need to learn, grow, and be productive.

Our results-only environment means anyone who believes in our mission can join us, regardless of background, sexual orientation, race, gender, and age. Both our team and community are made up of people from diverse backgrounds. That's why, out of politeness and respect, we refrain from opinions on politics, religion, or sex at the workplace.

We designed our culture around the tenants of freedom and ownership. This ethos will underpin our positive-sum community as we evolve toward full decentralization.

What we Offer

- Competitive compensation

- Equity and token package

- 100% coverage for health, dental, and vision Insurance

- 16 weeks of parental leave

- Flexible paid time off

- Company closure weeks 1-2x per year

- $2000 USD work equipment stipend

- $300 USD monthly co-working allowance

- Company offsites 1-2x per year

- $500 USD learning & development stipend

- 401k plan for US Employees

Don't meet every single requirement? That's ok. At Matter Labs, we think big with a long-term view and encourage you to apply even if you don't think you check every box in the job description.

If this role resonates with you, please apply now.

Read more about working at Matter Labs here.

Important: We are remote-first, operating in the timezones between UTC-5 (Latam and Atlantic Coast) to UTC+7 (South-East Asia).

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