This is a remote position.
As part of the Technical Debt Mitigation Program, a number of applications have been identified as having critical security vulnerabilities, which require immediate mitigation. To develop a comprehensive mitigation plan for these applications, a service map for each is required. A service map provides essential information about the IT environment in which the application operates in, such as infrastructure, software, hardware, etc. the relationship that exists amongst them, and how they work together to provide a business service. As an effective mitigation plan must account for these components, service maps are a key foundational input into the Technical Debt Mitigation program.
Duties:
• Contribute as part of a team, responsible for delivering service mapping services as part of the technical debt mitigation program.
• Work with the Service Mapping Lead to complete service maps and other associated deliverables for each application identified by the Technical Debit Mitigation (TDM) program.
• Collaborate with the Service Mapping Lead to develop a workplan and monitor and report progress.
• Create and maintain service maps and other associated deliverables within specified quality standards and timelines.
• Engage and consult with application stakeholders to:
o Gather information about their applications;
o Create, refine, and validate service maps and associated deliverables; and
o Respond to questions and enquiries throughout the process.
• Utilize the ServiceNow application to create and maintain service maps.
• Exercise analytical, planning, organizational, evaluation, and problem-solving skills.
• Able to detect and address problems, independently and quickly.
• Communicate effectively to staff with varying levels of systems and technical understanding.
• Must be able to work effectively with a team made up of in-house staff and contract resources.
• Escalate issues and risks, as appropriate.
• Work within a multi-vendor/staff environment.
