Job description

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Our digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for a complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems.

We are seeking a highly motivated technical expert to install and support our digital products and to ensure service agreements and warranty obligations are fulfilled to the highest satisfaction. This person shall thrive to exceed customer expectations and maintain customer satisfaction at the highest possible level. The position will be located in the Nordics (remote setup), with a focus on Nordic countries, but will also serve any other markets as per current needs.

Qualifications

Roles and Responsibilities:

Performs remote server installation as well as server, network and services configurations
Performs physical system installations, when needed (exceptional)
Installs system upgrades
Provides technical support to customers and other Intuitive employees.
Performs maintenance inspections as required to ensure system meets performance specifications
Troubleshoots and repairs Intuitive products and associated equipment failures
Maintains accurate configurations of installed base
Supports tradeshow activity
Maintains up-to-date documentation, which include but not limited to; Field Activity Reports, Return Material Authorizations, etc.
Provides excellent customer support by timely addressing reported issues
Provides feedback to improve processes and efficiencies
Is the advanced technical go-to person with regards to Intuitive’s digital solutions
Creates and validates architectural, technical, and functional design of the system

Required Knowledge, Skills, and Experience:

Minimum:

7-10 years of field service experience with medical systems preferred.
Proven track record of troubleshooting medical software systems.
Good written and oral communication skills – English and Danish or Swedish.
Windows Operating System and server system administrator.
Professional installation and wiring of PC hardware in multiple configurations (wall, boom, mobile cart).
Proven administrative and record keeping skills.
Strong analysis, troubleshooting and debugging skills.
Ability to work independent and purposeful from remote.
Effective self-management with moderate supervision.

Preferred:

Hardware and Software installation and configuration.
Healthcare and Medical system installation.
LDAP configuration and troubleshooting.
SQL system administrator and troubleshooting.
Good knowledge of core IT technologies (e.g., network systems, operating systems, databases, access controls, IT operations, etc.).
Travel <15%

Additional notes and physical requirements:

Ability to work from remote.
Able to enter surgical and other patient care areas.
Ability to travel up to 25%. Some short notice travel required.
Able to lift 50 lbs.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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