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Virtual Assistant

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Proven experience as a virtual assistant, Strong customer service skills, Experience with order management systems, Proficiency in social media platforms.

Key responsabilities:

  • Create and modify artwork for projects
  • Process incoming orders accurately and efficiently
Clark Outsourcing logo
Clark Outsourcing Scaleup https://clarkoutsourcing.com/
201 - 500 Employees
About Clark Outsourcing
No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.
See more Clark Outsourcing offers

Job description

Position Title: Virtual Assistant 

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: November 2024

Schedule: 6:00 AM - 3:00 PM PHT



Responsibilities:


  • Adhere to company policies and procedures regarding order processing, artwork creation, and quality control

  • Create, modify, and prepare artwork for a variety of projects including print, digital media, and merchandise

  • Ensure all artwork adheres to brand guidelines and project specifications

  • Retouch and edit images as needed to meet project requirements

  • Process incoming orders accurately and efficiently using order management systems

  • Verify accuracy of orders prior to shipment to minimize errors and returns

  • Coordinate with shipping carriers to ensure timely delivery of orders

  • Maintain organized work area and inventory storage to facilitate smooth order processing

  • Communicate effectively with team members to address any order or artwork-related issues promptly

  • Assist in planning and executing marketing campaigns, creating and scheduling social media posts to engage audience, monitoring and reporting on campaign performance, and helping with the creation of promotional materials and content such as brochures and digital assets.

  • Handle customer inquiries, complaints and feedback professionally


Qualifications:


  • Proven experience as a virtual assistant or in a similar role, preferably within the apparel decoration industry

  • Strong customer service skills with a customer-centric attitude

  • Excellent communication and interpersonal skills

  • Experience with order management systems and CRM software

  • Proficiency in social media platforms and marketing tools

  • Strong organizational and time management skills

  • Experience with graphic design (Adobe Suite or Corel Draw is an advantage)

  • Ability to prioritize critical tasks and work well in a deadline driven environment

  • Leadership experience and the ability to manage a remote team

  • Self-motivated and able to work independently with minimal supervision

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ManagementSocial Media MarketingGraphic DesignCustomer Relationship Management (CRM) SoftwareAdobe Creative SuiteCorel Photo-Paint

Other Skills

  • Self-Motivation
  • Communication
  • Leadership
  • Social Skills
Are you interested?

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