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General Virtual Assistant for an E-Commerce Company in Australia (Home Based Part Time)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience with email management and templates, Familiarity with Shopify and e-commerce, Strong understanding of social media interactions, None.

Key responsabilities:

  • Respond to emails within 24 hours
  • Update and manage orders on Shopify
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Job description

  • Respond to all emails within 24 business hours
  • Develop and maintain email templates (canned responses) for new inquiries
  • Update and manage orders on Shopify, including status follow-ups and order adjustments (e.g., address updates, applying discount codes, product changes)
  • Handle PayPal disputes promptly and efficiently
  • Monitor social media activities, such as responding to comments and direct messages within 24 hours
  • Create and maintain a library of Standard Operating Procedures (SOPs) based on completed tasks

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Communication

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