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Virtual Assistant

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2-3 years BPO or virtual assistant experience, Bachelor’s degree or equivalent in BPO, Proficient in English, excellent customer service skills, Strong admin and organizational capabilities, attention to detail, Resourceful problem solver, adaptable to new tools.

Key responsabilities:

  • Communicate via email and phone with stakeholders
  • Manage inbound calls, data entry, document preparation
  • Independently manage multiple tasks and projects
  • Ensure timely completion of tasks and projects
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201 - 500 Employees
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Job description

Position Title: Virtual Assistant

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: August 2024

Schedule: 12:00 AM - 9:00 AM PHT


Responsibilities:

  • Communicate efficiently via email and phone with advisors, clients, vendors, and partners

  • Manage inbound phone calls and appropriately redirect them within the company.

  • Accurately enter data, prepare, and update documents as needed

  • Independently manage multiple tasks and projects simultaneously

  • Ensure timely completion of assigned tasks and projects as per specified deadlines


Qualifications:

  • Minimum of 2-3 years of experience in a BPO setting or a comparable remote/virtual assistant role

  • Bachelor’s degree or equivalent experience in the BPO industry

  • Proficiency in written and spoken English language is paramount

  • Exhibit exceptional customer service skills

  • Possess strong administrative and organizational capabilities to handle diverse projects and tasks while meeting deadlines

  • Demonstrate meticulous attention to detail with minimal errors

  • Display resourcefulness in problem-solving and adherence to established processes and procedures

  • Proactively seek clarification and confirmation through effective questioning

  • Capable of working independently as well as collaboratively within a team environment

  • Proficient in Microsoft Office applications (Excel, Word) and adaptable to learning new software tools efficiently

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Open Mindset
  • Verbal Communication Skills
  • Cognitive Flexibility
  • Team Oriented

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