Virtual Assistant - Fulfilment/Analysts

Who Are We?

Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co-founders to over 80 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.

Our Impact

While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 3500 investors to break into the DeFi world. At Decentralized Masters, we don’t just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.

Our Vision

Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance.

Are You Ready?

This is more than just a job; it’s an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Apply below, and let’s explore this journey together.

Check us out here: Decentralized Masters

What will you be doing?
We are seeking a highly organized and detail-oriented Virtual Assistant to join our Fulfillment Department. The ideal candidate will have exceptional English skills, a proactive mindset, and the ability to work effectively in the EST time zone. This role focuses on ensuring smooth membership operations, effective communication management, and timely fulfillment of member needs.

Key Responsibilities:

1. Membership Management:

• Process manual actions such as membership extensions, pauses, and access revocations.
• Ensure accurate and timely updates to member accounts.

• Monitor and manage the Accelerator mailbox.
• Respond to inquiries and escalate issues as needed.

• Prepare and send certificates of completion to members.
• Assign badges to recognize member achievements.

• Monitor the Circle platform for unanswered questions.
• Engage with members to ensure they receive the support they need.

Requirements

What will you bring?

Qualifications:

• Fluency in English: Exceptional verbal and written communication skills.
• Time Zone Alignment: Ability to work EST hours.
• Tech-Savvy: Proficient in using email platforms, customer relationship management tools, and community platforms like Circle.
• Attention to Detail: Strong organizational skills and the ability to manage multiple tasks simultaneously with accuracy.
• Proactive Problem Solver: Capable of taking initiative and resolving issues independently.

Preferred Skills:

• Experience in customer service or fulfillment roles.
• Familiarity with the DeFi or Web3 industry.
• Ability to adapt quickly to new tools and technologies.

Benefits

What do we offer?

• Competitive salary
• Ability to work from anywhere remotely
• Be part of a fast-growing, impact-driven, high-performance team and culture
• Unlimited PTO
• A very supportive team
• Paid trips to Dubai, etc.