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Customer Service Freelancer

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Vietnam

Offer summary

Qualifications:

Proven telesales or sales experience, Good knowledge of computer programs, Excellent English communication skills, High school diploma, Bachelor's preferred.

Key responsabilities:

  • Contact potential or existing customers
  • Answer questions about products or company
Lovepop logo
Lovepop Retail (Super / Hypermarket) SME https://www.lovepop.com/
51 - 200 Employees
About Lovepop
We believe that love is the foundation for a brighter world, and it grows when it is shared. Every day, we pour our hearts into developing creative, meaningful, and fun ways for you to share love with the people around you. We combine art and engineering to stretch the boundaries of the imagination and create magical gifts that bring people together. Whether you’re celebrating a holiday, an important milestone, or an everyday moment, we aim to inspire you to share love with our amazing designs.
See more Lovepop offers

Job description

About Lovepop

Lovepop is on a mission to create one billion magical moments.  We combine art x engineering to create the most magical paper art cards & gifts.  Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue.  Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments.  Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.

About the role
We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Telesales Representative responsibilities include
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales

    • Responsibilities
  • Build the script and improve it day by day to thrive conversion rate.
  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

    • Working time
  • From 9 pm-1 am. Monday to Saturday.

    • Requirements and skills
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of EnglishExcellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus
    • Lovepop Values
    Engineering: Curiosity to discover how the world works
    Hunger: Desire to take on more than is expected
    Magic: Delivering unexpected experiences
    Connection: Building relationships with each other

    Required profile

    Experience

    Industry :
    Retail (Super / Hypermarket)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    TelemarketingCustomer Relationship Management (CRM) SoftwareQuota Achievement

    Other Skills

    • Problem Solving
    • Social Skills
    Are you interested?

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