Position Title: Admin/Customer Service
Work Set-up: Work from Home/Work from Office
Salary: Php 25,000.00 – Php 35,000.00
Schedule: Monday – Friday, 9:00 AM to 5:30 PM (UK Time) or 5:00 PM to 1:30 AM PH Time
Join us as we help you become more competitive in the global talent pool! With our client's 3E's (Experience, Expertise, and Exceptional Results), they have established a reputation to be a reliable and trusted partner for companies looking to streamline their operations, improve their bottom line, and lead them to success.
JOB DESCRIPTION FOR AN Admin/Customer Service
Responsibilities as an Admin/Customer Service:
• Processing payments, refunds, cancellations, and freezes of membership and other customer requests.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing spreadsheets and trackers, and CRM management.
• Emailing members a complimentary guest pass and referral offer.
• Daily reviewing of Financial Module and checking the client’s site and Gym sales.
• Check schedules to identify full classes and contact absent members via email.
• Send payment and cancellation reminders.
• Send follow-up to the customers for failed payments and no bank details.
• Ensuring Photo Compliance: Identifying recent visitors without profile pictures and emailing them.
• Send weekly and monthly reports as required.
Qualifications as an Admin/Customer Service:
• Associate or bachelor’s degree in a related field.
• Prior experience as an Admin/Customer Service or related field.
• Customer-oriented, pleasant, and well-spoken.
• Excellent written and verbal communication skills.
• Highly organized and detail oriented.
• Desire to be proactive and create a positive experience for others.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
This is a remote position.
Salary: PHP 25K - 30K
