Offer summary
Qualifications:
Fluent in Traditional Chinese and English, Experience in cryptocurrency exchange.Key responsabilities:
- Address user inquiries
- Manage community support
- Handle escalations and follow-ups
Match score not available
Priority access
Match score not available
Customer Service - Chinese Speaking
11 - 50
Employees
Job description
Your missions
Responsibilities
- Addressing user inquiries encompassing:
- Account registration and management
- KYC-related questions
- Promotion and event inquiries
- Wallet and asset-related concerns
- Handling escalation and ensuring follow-up of user inquiries with internal stakeholders
- Engaging in community management and providing support across various channels
What we seek in you
- Proficiency in both Traditional Chinese and English at a business level to communicate with Mandarin-speaking stakeholders
- Previous experience working within a cryptocurrency exchange
- Strong analytical and problem-solving capabilities
- Ability to collaborate effectively within a team in a 24/7 trading environment
- Background in financial trading, particularly within cryptocurrency exchanges
- Exceptional communication and interpersonal skills
Nice to have
- Genuine interest in cryptocurrency and blockchain technologies
- Familiarity with Zendesk, Slack, and Sumsub platforms
- Prior experience in community management or support roles
- Background in high-growth startup/tech company environments
Required profile
Experience
Industry :
Information Technology & Services
Spoken language(s):
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