Customer Service - Chinese Speaking

Responsibilities

• Addressing user inquiries encompassing:
  • Account registration and management
  • KYC-related questions
  • Promotion and event inquiries
  • Wallet and asset-related concerns
• Handling escalation and ensuring follow-up of user inquiries with internal stakeholders
• Engaging in community management and providing support across various channels

What we seek in you

• Proficiency in both Traditional Chinese and English at a business level to communicate with Mandarin-speaking stakeholders
• Previous experience working within a cryptocurrency exchange
• Strong analytical and problem-solving capabilities
• Ability to collaborate effectively within a team in a 24/7 trading environment
• Background in financial trading, particularly within cryptocurrency exchanges
• Exceptional communication and interpersonal skills

Nice to have

• Genuine interest in cryptocurrency and blockchain technologies
• Familiarity with Zendesk, Slack, and Sumsub platforms
• Prior experience in community management or support roles
• Background in high-growth startup/tech company environments