Offer summary

Qualifications:

Minimum 2.5 years of customer support experience in call centers or help desks., Proficiency in Zendesk for ticket management., Familiarity with Slack for team communication., Strong verbal and written communication skills..

Key responsibilities:

Answer incoming customer calls and emails.

Assist customers via live chat and follow up to ensure satisfaction.

Use Zendesk to manage support tickets and escalate issues as needed.

Coordinate with internal teams through Slack to resolve customer issues.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven Experience in customer support (call center, help desk, or related roles). Proficiency in Zendesk for ticket management and customer support. Familiarity with Slack for internal team communication. Strong verbal and written communication skills.

Core responsibilities:

Answer incoming phone calls and address customer inquiries. Respond to customer emails with professionalism and accuracy. Engage with customers via live chat to provide real-time assistance. Return voicemails and follow up to ensure customer satisfaction. Use Zendesk to track, manage, and resolve customer support tickets. Prioritize and escalate complex issues to the appropriate team. Troubleshoot common technical or product-related issues and provide step-by-step guidance. Use Slack to coordinate with internal teams for issue resolution. Share customer feedback and common concerns to help improve products/services. Maintain accurate records of customer interactions for future reference.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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