Coordinator, Customer Care

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet”. 

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. 

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. 

Do you want to help write the next chapter of our story? We are looking for Coordinator, Customer Care. This position will be remote or based in NYC. 

The role: 

You will maintain exceptional customer satisfaction and employee happiness by keeping the department running smoothly so we hit our KPIs, and serve as the scheduling and data compilation master of our Regional team. You will report to the Regional Director of Customer Care. 

What you’ll do: 

In an environment characterized by numerous customer touchpoints, collaborate with us to seamlessly schedule and organize our team, integrate our brand DNA across all training and workshops, and ensure a consistent expression that upholds our elevated standards of luxury, customer proximity and brand awareness at every touchpoint.

• Manage the schedules of Customer Care Advisors and Beauty Coaches to ensure flawless coverage across all markets and channels, and consistent achievements of service level targets.
• Lead the coordination of impactful training sessions, workshops, and off-site events. Equip new hires and seasoned staff with the tools to excel while ensuring seamless execution and maximum effectiveness in all logistics.
• Help us innovate and stay up to date by testing new technical solutions and updating our knowledge bases and standard operating procedures. 
• Liaise with the eCommerce, CRM, retail, & warehouse teams to coordinate the socialization of new programs, promotions, and operations to the entire Customer Care team. 
• Dive into customer care metrics, compiling and analyzing data to generate insightful reports that empower management to make informed decisions. Additional responsibilities may be added based on business needs. 

You are:

• Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset. 
• Eager to grow in a company genuinely committed to responsible beauty.
• Detail-oriented and a problem solver. 
• Language: Fluent in English, French (preferred) – Spanish is a plus! 
• Flexible with your schedule – weekend and holiday availability is a must. 

You have: 

• 2-5 years of previous experience working in a call center, customer care, or in scheduling is a plus! Beauty industry knowledge and luxury experience is also a plus. 
• Bachelor’s degree. 
• Strong administrative skills, excellent communication abilities, and a commitment to delivering exceptional customer service. 
• High proficiency in Microsoft Word, Excel, & PowerPoint. 

We have: 

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
• Unique products and innovative services.
• A commitment to Social & Environmental Responsibility embedded in our raison d'être. 
• A caring and inclusive corporate culture. 
• Development and training opportunities.
• Attractive compensation and benefits.

Salary: $55,000 – $65,000 

Benefits: 

• Hybrid office model 
• Healthcare including Medical, Dental and Vision 
• 401k + match
• Gratis 
• Tuition Reimbursement 

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

Equal Opportunity Employer