Technical Success Manager - East Coast

Description

We are Nagomi! Nagomi is changing the way security teams balance risk and defense, empowering customers to focus on what matters now. By mapping customers’ existing security tools to the threats that matter and providing prescriptive remediation plans, the Nagomi Proactive Defense Platform finally makes it possible to optimize, measure, and maximize the ROI of security investments.

This is a unique opportunity to join our team at an early stage and have a huge impact on our success 📈. We are on a mission to revolutionize the industry and we are looking for brilliant, curious, creative, and fun-loving individuals to join our dynamic team and help us build out our cutting-edge technology.

What You’ll Do:

• Own the pre-sales process for assigned accounts, aligning solutions with client needs.
• Serve as the primary strategic advisor for high-value clients, fostering strong relationships.
• Lead onboarding and implementation to ensure seamless client experiences.
• Develop trust-based client relationships, acting as their advocate within Nagomi Security.
• Collaborate with Sales, Product, and Support teams to deliver timely solutions.
• Monitor customer health metrics, proactively addressing potential churn.
• Conduct business reviews and check-ins to showcase value and align on goals.
• Drive upsell and cross-sell opportunities to expand solution adoption.
• Translate client feedback into actionable insights for product enhancements.
• Craft and execute customer success strategies to ensure client satisfaction.
• Lead strategic account planning, driving measurable client outcomes.
• Act as a trusted expert on Nagomi Security’s solutions, guiding clients on best practices.

Requirements

• Minimum of 5 years of experience in a technical customer success, customer success engineer, technical account management, or related role.
• Demonstrated experience managing and growing enterprise-level accounts.
• Strong understanding of cybersecurity products and services is highly desirable.
• Exceptional communication and interpersonal skills.
• Proven ability to drive customer satisfaction and retention.
• Ability to handle multiple clients and projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed for client meetings and events.