Offer summary
Qualifications:
Extensive experience in customer success management, Communication skills to explain complex issues, Strong analytical skills with KPIs, High level of initiative and responsibility, Fluency in German and English.
Key responsabilities:
- Onboard and manage key client portfolios
- Develop and implement strategies for customer satisfaction
- Build and maintain strong client relationships
- Analyze customer needs and propose solutions
- Collaborate with internal teams for product improvements