Chargeback Analyst -Remote

Purpose and Scope

The Chargeback Contract Analyst resolves customer chargeback related problems, disputes, and discrepancies and assists with processing requests for chargeback credits.  The role also resolves A/R balances related to chargeback deductions by wholesalers/distributors and coordinates this activity with the Finance Department.  In addition to these responsibilities, the role  is responsible for resolving issues related to membership of GPO and Institutional contracts.  The role will also be responsible or calculating GPO Administration Fees for payment and assist the Director with department-related commercial contract administration.

Essential Duties & Responsibilities

• Resolves contract issues that may prevent timely and accurate processing of daily chargeback submissions.
•  Reconciles chargeback claims and leads the dispute resolution process of chargeback denials and wholesaler deductions.
• Researches and resolves customer A/R chargeback discrepancies and disputes by analyzing documentation and discussing issues with wholesaler/distributor and Finance Department. 
• Determines customer requests for additional credit on resubmissions.  Researches and analyzes documentation to determine the validity of the request.  Resolves the problem by contacting customers through written correspondence or direct interface.
• Detects subtle but abnormal patterns in chargebacks that the revenue management system is incapable of discovering.
• Assists with implementing new and renewed contracts in the revenue management system.
• Coordinates pricing with wholesalers/distributors and develops procedures to resolve differences within 24 hours.
• Maintains orderly contract files, both hard copy and electronic, of GPO institutional contracts.
•  Performs analyses and creates reports related to contract performance and compliance. 
• Acts as subject matter expert (SME) for the contract and chargebacks modules in the revenue management system.
• Serves as a backup for Contract Analyst.

Knowledge, Skills & Abilities 

•  Excellent analytical, organizational, problem-solving, and interpersonal skills.
• Ability to effectively respond to questions from management, internal clients, and technical associates.
• Excellent written and oral communication skills.
• Ability to meet deadlines is essential. 

Education & Experience

• Bachelor’s Degree
• Experience within pharmaceutical industry.
• Experience with revenue management systems. Experience with Model N or Revitas a plus.
• Minimum of 3+ years of work related experience.
• Prior analysis, contract, or membership experience. 

Working Conditions

• Office environment; requiring sitting and standing.
• Travel as required.

Compensation   

Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience.   

The pay range for this position at commencement of employment is expected to be between ($75,000 and $95,000 year); however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.

About Tolmar  

Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve.  

Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar’s future-focused approach.  

Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits including:  

• Competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• HSA through our HDHP
• CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
• Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
• Tolmar-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Plan, Legal Guidance and Funeral Planning & Concierge Services
• Adoption and family-planning benefits, Fertility and Family Forming Benefits
• Generous paid time off, including:
• Vacation, sick time and holidays
• Volunteer time to participate within your community
• Discretionary year-end shutdown

We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization.   Tolmar is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.