Hospital Services Representative/Driver

Overview:

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.

For more information about a career with us, please watch the video below:

“Career in Blood” video

The Hospital Services Representative / Driver position is responsible for receiving, selecting, packaging and arranging delivery for blood components. This position reports to the Logistics Supervisor or designee.

Inventory Management:
• Responsible for proper inventory control methods by following current Standard Operating Procedures
• Responsible for properly updating each component into computer during delivery returns
• Store blood and components in appropriate refrigerator, freezer, or incubator
• Arrange blood products according to expiration dates, and remove all expired products according to Standard Operating Procedures
• Check and respond to storage devices alarms
• Use first in first out method of inventory control
• Responsible for properly recording questionable blood products and reporting to a laboratory supervisor
• Make outgoing telephone calls to hospitals and other centers to maximize utilization of available inventory

Hospital Orders:
• Receive, record, and verify customer orders accurately; when feasible, ask customers to substitute short-dated components
• Fill and pack orders accurately
• Follow established procedures to properly process component returns

Hospital Deliveries:
• Responsible for making timely deliveries to hospital blood banks as assigned, giving prompt attention to orders marked as "ASAP" or "STAT". Assist hospital blood bank technicians in verifying shipments and returns
• Return signed copies of forms and other hospital correspondence to Center
• Perform delivery/pick up errands for RIBC as requested

Customer Service:
• Display professionalism to both internal and external customers
• Present a clean, neat appearance and abide by HS dress code
• Request support from RIBC on-call supervisors as appropriate
• Document and report any unusual incidents to supervisory staff

Paperwork/Reporting:
• Responsible for accurate completion of department forms
• May be required to complete or asked to provide support to responsible individual in the completion of specific documentation, reports, and/or procedures as assigned