Office Operations Supervisor

Role- Office Operations Supervisor

Location- New York, NY 10019

Duration- 2+ months (Temp to hire)

Shift hours- 08:00 am- 05:00 pm

This position is for a law firm account, managing a team of 3-4 members. The role involves overseeing daily operations, including managing mail, shipping, copying, scanning, office supply ordering, conference room reservations, vendor orders for meetings.

Seeking a candidate with proven leadership and managerial skills, with the ability to prioritize tasks and manage time effectively. The candidate will wear many hats throughout the day and must maintain a professional appearance and demeanor, along with strong verbal and written communication skills. They will be the first point of contact with customers and must establish a routine cadence. Previous experience in office operations support, including hoteling and business office environments, is ideal. Flexibility is required for early starts or late hours to accommodate end-user requests outside scheduled times (typically during weekdays). The candidate should also act as a liaison, handling facilities requests and assisting customer teams as a first responder.

Key Responsibilities:

• Accountable for managing small to medium-sized site operations and a small team.

• Oversee contracted services, including copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Assess talent, manage staff career development, and conduct performance management activities with support from leadership.

• Manage daily operations while prioritizing multiple tasks, ensuring effective communication of team vision and priorities. Foster a positive work culture to maximize employee retention.

• Demonstrate working knowledge of Ricoh products and services to improve operations and quality control.

• Ensure the achievement of Service Level Agreements (SLAs) and collaborate with customers to improve business processes, supported by AOM/ESM or NOM.

• Create a customer-focused environment through feedback, surveys, and customer service initiatives to retain business and ensure satisfaction.

• Ensure proper staffing by aligning employee skills with production demands. Motivate and recognize team accomplishments through Ricoh Recognizes programs.

• Manage the development and performance planning of staff through Individual Development Plans (IDP).

• Maintain formal contact with the customer on a daily basis and ensure understanding of the client’s requirements.

• Identify gaps in service delivery and adjust processes to meet client needs while maintaining financial responsibility.

• Address pricing, order, and invoicing issues by working with the sales department.

• Support the creation of site reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add services.

• Perform other related duties as assigned.

Skills and Experience Requirements:

• Proven leadership and management skills.

• Excellent time management and prioritization abilities.

• Strong verbal and written communication skills.

• Previous experience in office operations support, law firms, or hotelling environments.

• Ability to manage multiple tasks and responsibilities effectively.

• Flexibility in working hours to accommodate end-user needs.

• Ability to handle physical tasks like lifting (up to 50 lbs) with assistance available for heavier loads.

• Ability to work in a professional, business casual environment