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Operations Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Bachelor’s degree in business administration or related field, Highly numerate with analytical background, Proficiency in Microsoft Office Suite, Experience in Digital Marketing is preferred, Fluent in English, additional languages are a plus.

Key responsabilities:

Plan and manage online market research projects
Monitor project progress to ensure timely delivery
Identify process improvement opportunities
Communicate proactively with clients about projects
Manage online communities and create engaging content

SMG - Service Management Group Computer Software / SaaS SME https://www.smg.com/

201 - 500 Employees

See more SMG - Service Management Group offers

Job description

We’re delighted to announce that Bulbshare is joining SMG - Service Management Group. We couldn't be more excited about working with this trusted partner who pushes the boundaries in the customer experience space. With their expertise in experience management and our passion for customer empathy, we'll be an unstoppable force in championing the voice of the consumer.

We’re on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé, Coca-Cola) by creating unique online communities that collaborate and provide real-time insights, ideas and content. These customer-led insights fuel new ideas for products, marketing campaigns, content creation and much, much more. As Bulbshare rapidly accelerates its growth, we are looking for an exceptional Operations Manager to join our team and contribute to our mission.

Are you ready to join an exciting tech scale-up and make a significant impact on our cutting-edge projects? We are seeking a talented and experienced Operations Manager to join our dynamic team.

What you can expect in this role:
As an Operations Manager you will play a vital role in planning and delivering online market research projects and managing our online communities. You will be at the centre of action, taking ownership of project processes from start to end. Your focus will be on ensuring seamless project delivery, monitoring progress within budget and timelines, and finding ways to optimize current processes for increased efficiency. Additionally, you will collaborate with different teams, coordinate project aspects, and communicate proactively with clients, updating them on project status, timelines, and deliverables. You'll also be responsible for managing online communities, writing content, and developing personalised recruitment plans to meet client needs and KPIs.

Key responsibilities:
As a Community Operations Manager your key responsibilities will include:

Plan and manage the seamless delivery of a range of online market research projects, including building surveys, monitoring responses, and quality checking data sets.
Keep track of project progress, ensuring projects are delivered within budget and timelines.
Identify opportunities to streamline process flows and implement efficiencies.
Collaborate with different teams to coordinate project aspects and ensure effective project execution.
Proactively communicate with clients, taking a key role in status meetings and updating them on project status and deliverables.
Manage online communities and create engaging content to foster interaction and growth.
Develop personalized recruitment plans based on client needs and budgets for various participant types.
Oversee the customer onboarding journey and execute recruitment methods to meet client KPIs, SLAs, and project fulfilment.
Show a keen interest in tech/product and community management, with a desire to build a career in this line of work.

What you will need to succeed:

Bachelor’s degree in business administration, Finance, Economics, or any other related business field. An equivalent of the same in working experience is also acceptable for the position.
Highly numerate with an analytical background and a good understanding of customer and marketing/digital principles, along with strong business reporting skills.
Proficiency in Microsoft Office, including Ms Word, Ms Excel, and PowerPoint.
Knowledge/Experience in Digital Marketing will be an added advantage.
Fluent in English (written and verbal), and fluency in other languages will be a plus.
Technical background will be an added advantage, demonstrating familiarity with technology and its application.
Previous experience working with Consumer Product Goods Companies / FMCG companies is an advantage

Why work at Bulbshare?
Be a part of an extremely fast-growing technology startup transforming the way brands and organisations collaborate with their audience.

Values driven culture where we connect, collaborate & co-create
38 days holiday including statutory bank holidays
Company sick pay
Health cash plan provided by Health Shield
Company pension
Remote working
Flexible hours to bring out the best in your performance
Supported learning & development with 6 monthly reviews
Quarterly fun days at our HQ
Dress for your diary & own your unique style
Tech provided
Surprise gifts

Our head office is based in London, however our people work remotely all over the World. Ideally you will be based in the UK and happy to travel to London for our monthly/quarterly meet & greets.