Sr. Claims Advocate

**Must work on Pacific Time**

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why choose HUB?

Throughout our network of more than 530+ HUB offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

Here’s where you come in:

We are currently seeking a Senior Claims Advocate, specializing in Commercial Construction, to join our growing Insurance Claims team.  You’ll be processing incoming claims, conducting in-depth coverage reviews with clients, carriers and our internal Claims team, and communicating with appropriate parties. Candidate must be available for Pacific Time Zone schedule.

Responsibilities include:

• Working with more complex, higher revenue Commercial Construction clients, as main claims advocate

• Conducting analysis of complex claims with input from Claims Manager and/or Regional VP of Claims as needed

• Submitting claims to insurance carriers and notifying Producer(s) of claim; requesting confirmation and information regarding claim from insurance companies, agents or insureds within 24 hours

• Identifying and appropriately notifying management of significant requests or problems and/or information not received

• Fielding calls from insureds, claimants, adjusters, etc. and researching problems as needed

• Discussing claims with insured, claimants, and Claims Manager regarding liability decision, and following-up with appropriate documentation regarding decision; writes letters and handles denials on more complex claims

• Maintaining claim(s) log and follow-ups on claims diary, entering information into the agency system of record (EPIC)

• Travel up to 10%

You’re great at:

Ideally, you’ll be well versed in customer service, with exceptional verbal and written communication skills.   You should also have at least 5 years insurance claims management experience, specializing in commercial construction. If you have worked with an agency management system, especially EPIC, that is a plus.  This role regularly works with Microsoft Office products (Excel, Outlook, Teams and Word), and strong knowledge in these applications is preferred.

Here’s what we can offer:

At HUB, we believe in giving our employees the room and space they need to do their job.  We believe in paying a fair wage with bonus opportunities and offering great benefits like:

• 401(k) plan where the Company matches 50% of the first 6% you contribute

• Paid parental leave

• Medical, dental, and vision options

• Robust wellness program

• Paid vacation, paid holidays, floating holidays and more!

The expected salary range for this position is $70,000.00 to $115,000.00 annually, impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

We offer a large selection of benefits that are customizable to fit your personal needs – a portfolio of both comprehensive and affordable choices.

Our work environment encourages critical and independent thinking, problem-solving and project-management.  We trust our employees to make good decisions for our clients and we give them the space to do that. 

Like us so far?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  Apply online today!

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HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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