Offer summary
Qualifications:
Bachelor’s degree in Business or IT; Master’s preferred., 10+ years of experience in Service Delivery., 5+ years in a leadership role within tech., Strong knowledge of service delivery best practices..
Key responsabilities:
- Develop and execute service delivery strategy.
- Lead and mentor a Service Delivery team.
- Align objectives with business goals.
- Build relationships with key clients.
- Manage client expectations and performance.
- Optimize service delivery processes and metrics.