Associate Account Director

Join Our Spiro·Verse 

THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring an Associate Account Director to join our Sales team. The Associate Account Director works in partnership with the Creative and Operations Departments, delivering best-in-class service. The Associate Account Director is focused on existing account retention and growth within their existing portfolio. Their efforts include maintaining strong client relationships, having an understanding of client's program, identifying potential account growth opportunities and developing plans to penetrate these opportunities.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro

• nauts, we are born storytellers & story makers; fearless dreamers of the “what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.
  
  

Learn more about who we are here!

Responsibilities

• Proactively provides information to clients to assist in securing future business.
• Attends industry events, meetings, and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects.
• Maintains current knowledge of the Tradeshow Industry and our competitors.
• Work in partnership with all internal teams to help close new business opportunities for the company.
• Conduct meetings with clients to define client marketing goals and objectives.
• Work with creative teams to develop solutions that meet client goals in keeping with client budget parameters.
• Work with the creative team, external suppliers, and production/estimator to develop accurate cost estimates. Ensure appropriate approvals are obtained before submission to the client.
• Work with show management, vendors, and strategic partners to ensure compliance with rules/regulations, strategic focus, and timeliness. Ensure project milestones are established and measurable.
• Ensure effective client communications including documentation, project timelines, progress, and verbal discussions.
• Monitor job costs throughout the project to ensure profitability and recommend corrective measures if needed.
• Submit accurate and reliable annual sales/profit plans and monthly sales forecasts.
• Maintain open and ongoing communication with current clients; ask for and encourage feedback frequently to ensure their needs/expectations are consistently met/exceeded.
• Facilitate annual/bi-annual client reviews to ensure customer satisfaction.
• Resolve billing disputes and assist with client collections, as necessary.
• Meet with clients regularly and attend client events and shows and conduct client reviews/satisfaction surveys to ensure client satisfaction.
• Adhere to all company policies, procedures, and business ethics codes (Core Values)
  
  

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• 6+ years prior sales experience in agency or exhibit environment with an emphasis on new business development
• 3+ years consultative account management experience preferably in custom product/marketing solutions, events, tradeshow, or advertising industry
• Experience selling at the C level
• Proven ability to drive ROI focused marketing solutions
• Proven ability for developing value-added marketing solutions for clients
• Strategic, solution-based problem-solving skills
• Trade show/convention industry experience a plus
• Experience developing targeted solicitation plans to secure key accounts
• Strong negotiation skills
• Strong oral and written communication skills
• Dynamic, consultative, and influential sales communications style
• Results-oriented individual with proven sales success
• Demonstrated proficiency in developing short-term and long-term vision and strategy to achieve targeted sales objectives in a fast-paced environment
• Strong presentation skills
• Ability to negotiate sales contracts
• Effective interpersonal skills. Ability to develop outstanding relationships with clients and internal team members at all levels of the company.
• Proficient computer skills to include Microsoft Office Suite
• Experience with Salesforce.com
• Moderate travel required – up to 35%
  
  

Attributes

• Driven
• Self-directed
• Transparent communicator
• Works well under pressure
• Skilled multi-tasker
• Detail oriented
• Honest
• Organized
• Reliable
• Results driven
  
  

How To Measure Success

• Within the first 30 days, the incumbent should have a solid understanding of team dynamics, be proficient in performing basic job functions, including navigating the Spiro CRM systems independently, and be familiar with key support members.
• By 60 days, the incumbent should be fully self-sufficient in executing basic job functions and capable of managing more advanced tasks, including pulling job numbers, handling estimating requests, and processing design requests.
• By 90 days, the incumbent should take full ownership of their Spiro CRM systems and be self-sufficient in managing their daily sales pipeline independently.
  
  

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro
• YOU Professional Development & Learning Program
• Employee Events
  
  

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.