Medical Information Specialist - Life Science Grad

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The Medical Information Specialist Trainee position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Essential Functions Include:
• Contact center intake, data entry and triage of adverse events, product complaints and medical information cases.
• Case entry of electronic correspondence into multiple databases.
• Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via the contact center, website/e-mail and scientific meetings on behalf of Company’s clients, as assigned and deemed appropriate for the role.
• Place outbound follow up calls to complete adverse event and product quality complaint reports and to collect additional information as requested by the client.
• Provide labeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and Company internal policies and practices.
• Accurately identify, document and report adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, Company SOPs and client working practices/instructions.
• Provide accurate responses utilizing approved labeling and Company FAQ responses.
• Assist Medical Information Coordinators in providing full and compliant documentation per SOPs.
• Adhere to Company and country-specific privacy policies.
• Other duties as assigned.

Qualified candidates must have:
• Life Science degree.
• Professional telephone etiquette; active listening and pleasant speaking.
• Excellent English language skills especially verbal and written (including proofreading) communication skills.
• Ability to write fluent and grammatically correct American English.
• Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
• Ability to correctly identify inquirer’s question(s) and formulate and communicate an accurate response.
• Excellent interpersonal skills including empathetic customer service skills.
• Ability to multitask with attention to detail within restrictive timeframes.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to organize and prioritize in quickly changing environment within resource constraints.
• Ability to learn, take instruction and apply to daily operations/tasks.
• Receptive to constructive feedback.
• Self-motivated with the ability to demonstrative initiative and internal drive.
• Willingness to seek out additional workload/projects.
• Effective work independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat. Preferred experience using a document management system with aptitude to learn other computer systems including inquiry handling database.

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