GoHealth is an on-demand consumer-centric care platform that serves as the digital and physical front door to the healthcare ecosystem. At GoHealth, we aim to provide timely, accessible and high-quality on-demand care to patients, both virtually and in person, through our technology-enabled and data-driven approach to care and partnerships with market-leading health systems. GoHealth operates over 250 on-demand care centers in the Hudson Valley and greater New York metropolitan area; the Portland, Oregon-Vancouver, Washington, metropolitan area; the San Francisco Bay Area; Hartford and Southeastern Connecticut; Winston-Salem and Charlotte, North Carolina; St. Louis and Springfield, Missouri; Oklahoma City; Northwest Arkansas; Delaware and Maryland; the greater Detroit, Michigan metropolitan area; the greater Houston, Texas metropolitan area and Northern Virginia. GoHealth Urgent Care is a portfolio company of TPG Growth, the middle market and growth equity investment platform of TPG, which has more than $114 billion of assets under management.

Description

Position at GoHealth Urgent Care

JOB SUMMARY

As the Scrum Master at GoHealth Urgent Care, you will be instrumental in overseeing the agile development using the Scaled Agile Framework (SAFe) process to deliver seamless web-based applications, enriching the experiences of patients, providers, and staff. In this dynamic role, you will collaborate closely with diverse teams, including marketing, physicians, operations leadership, PMO, and IT professionals, fostering a culture of collaboration and innovation.

Your key responsibilities include leading and facilitating agile ceremonies while ensuring the team's adherence to SAFe principles throughout the entirety of the agile Software Development Lifecycle (SDLC). You will provide ongoing support from requirements gathering to production support. Your problem-solving skills will be crucial in anticipating and addressing complexities before releases and deployments.

Through clear communication and a collaborative mindset, you will drive continuous improvement, ensuring efficient project delivery and adherence to best practices. Join us at GoHealth Urgent Care and be a leader in shaping the future of healthcare technology through agile development methodologies.

JOB REQUIREMENTS

Education

Bachelor’s degree in computer science or related field required (or equivalent experience)

Work Experience

5+ years’ experience leading Agile teams and/or transformations as a seasoned Scrum Master
Applied SAFe framework principles and practices to orchestrate the successful delivery of large-scale projects, ensuring alignment with organizational goals and objectives.
Demonstrated expertise in SAFe Agile methodologies, including Agile Release Trains (ARTs), PI (Program Increment) Planning, and fostering collaboration and efficiency across cross-functional teams.
Experience facilitating agile ceremonies and provided guidance to Agile teams, emphasizing the SAFe principles of systems thinking to achieve optimal results.
Expertise collaborating closely with Product Owners, developers/engineers, QA, and business stakeholders to define program backlogs, prioritize features, and ensure the overall success of program increments.
Strong communication skills to foster transparency and alignment, both within the Agile teams and with external stakeholders, to ensure a shared understanding of project goals and priorities.
Proven track record of implementing and adapting SAFe/Agile practices to meet the unique needs of development projects, resulting in on-time and high-quality deliveries.
Experience conducting and organizing retrospectives and implementing feedback loops, contributing to the evolution of Agile practices within the organization.
Experience owning and facilitating PI and project planning events, ensuring a structured and collaborative approach to align teams and stakeholders on priorities and delivery timelines within the SAFe framework.

Required Licenses/Certifications

N/A

Additional Knowledge, Skills and Abilities Required

Proficient in SAFe Agile methodologies, with hands-on experience in implementing and managing Agile Release Trains (ARTs) and Program Increments (PIs).
Experience in leading and coaching Agile teams through organizational change and transformation.
Ability to analyze and optimize Agile processes, ensuring efficiency and effectiveness in project delivery.
Experience with agile project management tools and software for enhanced collaboration and workflow management.
Strong understanding of Lean and Agile principles, with the ability to guide teams in adopting and adapting these practices to achieve optimal results.
Excellent facilitation skills for agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, promoting collaboration and continuous improvement.
Effective communication skills to facilitate transparency, alignment, and shared understanding within Agile teams and with stakeholders.
Proven experience in defining program backlogs, prioritizing features, and collaborating with leadership, Product Owners and engineers to ensure successful program increments.
Knowledge of complementary Agile methodologies and frameworks beyond SAFe, such as Scrum, Kanban, or Lean.
Strong problem-solving skills, anticipating and addressing complexities in Agile processes to ensure project stability and success.

Additional Knowledge, Skills, and Abilities Preferred

SAFe Agile certification, demonstrating a commitment to ongoing professional development and practitioner mastery of SAFe principles.
Familiarity with DevOps practices and their integration within the SAFe framework.
Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system.

ESSENTIAL FUNCTIONS

Lead and facilitate SAFe Agile practices, with a focus on Agile Release Trains (ARTs), Program Increments (PIs), and Lean and Agile principles, ensuring the successful delivery of large-scale projects.
Conduct and facilitate agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering collaboration, transparency, and continuous improvement within cross-functional teams.
Collaborate closely with Digital Leadership, Product Owners, Engineers, and stakeholders to define program backlogs, prioritize features, and align teams towards shared project goals and objectives.
Employ effective communication skills to ensure transparency and alignment within Agile teams and with external stakeholders, fostering a shared understanding of project priorities and delivery timelines.
Lead and coach Agile teams through organizational change and transformation, ensuring the successful adoption and adaptation of SAFe Agile methodologies.
Champion a culture of continuous improvement by analyzing and optimizing Agile processes, promoting efficiency and effectiveness in project delivery.
Collaborate with DevOps team members to integrate DevOps practices within the SAFe framework, ensuring seamless coordination between development and operations.
Demonstrate strong problem-solving skills, anticipating and addressing complexities in Agile processes to ensure project stability and success.
Utilize agile project management tools and software for enhanced collaboration and workflow management within Agile teams such as Jira, ClickUp, and Confluence.
Share knowledge and expertise in complementary Agile methodologies and frameworks beyond SAFe, fostering a well-rounded understanding of Agile practices within the organization.

Other duties as assigned.

Scrum Master-Release Train Engineer

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