Railroad Field Administrator

Description:

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary: The Field Administrator will work closely with Management to assist in auditing the Roadway Workers in Charge (RWICs) and provide recommendations for improvement.

Essential Duties & Responsibilities:

• Oversee the day-to-day audit program, including augmenting audits as needed system-wide
• Participate in and oversee the audit program, ensuring all reporting requirements are met
• Inspect field audits for completeness and perform trend analysis
• Analyze audit findings and develop plans to address discrepancies
• Make recommendations to the training department based on audit findings and patterns of failures
• Participate in the field mentoring program in alignment with RailPros’ FRA-approved 49 CFR Part 243 program
• Promote RailPros to railroad officials, potential clients, and existing clients
• Recruit and interview candidates, contributing to hiring decisions
• Conduct or assist in investigations as needed
• Revise and develop training programs as necessary
• Mentor RWICs to improve performance and job skills
• Audit & evaluate the RWIC team, providing regular feedback to the team and management
• Document and initiate performance improvement discussions with RWIC personnel
• Other duties as assigned to support business needs

Qualifications:

Knowledge, Skills & Abilities:

• Proficiency in electronic communications (phone, e-mail, text)

• Customer-facing experience, especially in resolving issues and handling difficult situations
• Proven ability to make decisions within departmental guidelines

Required Education and Experience:

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Safety-sensitive experience in previous roles

• Railroad experience (preferred 5+ years)
• Maintenance of Way (MOW) experience

Preferred Education and Experience:

• Experience in client/customer service

• Project coordination experience
• Some college education preferred

Additional Qualifications:

• Strong customer service skills with an ability to work independently
• Discretion with confidential information
• Detail-oriented with intermediate technical skills
• Thoroughness, collaboration skills, communication proficiency, and flexibility

Why Work at RailPros?

• Exciting Projects: RailPros works on challenging and impactful projects within the rail industry.
• Professional Growth: A supportive environment that encourages career growth and development in rail engineering.

• Collaborative Culture: RailPros fosters a team-oriented and supportive culture where everyone works toward shared success.
• Industry Reputation: Join a well-respected and established company with a strong reputation for client satisfaction in rail engineering.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous vacation and sick leave.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now  for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

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