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Practice Manager - Technical Services

extra holidays - extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

100 - 250K yearly

Experience:

Senior (5-10 years)

Work from:

Pennsylvania (USA), United States

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., 5+ years leading technical teams., Strong background in Java development., Experience with technical documentation..

Key responsabilities:

Build, lead, and mentor technical consultants.
Manage integration projects and customer relationships.

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is a leading global provider of cloud-based software solutions for regulated industries such as consumer goods, chemicals, cosmetics, and life sciences. As a Technical Practice Manager, you will be leading members of Veeva’s Technical Services group working on building strong teams and tackling the most complex problems; working to simplify them and ensure the customer’s speed and success.

What You'll Do

Build, lead, and mentor an amazing team of Technical Consultants focused on long-term customer success

Provide subject matter expertise on Vault Platform, integrations, technical design, and Software-as-a-Service (SaaS) implementation best practices

Take complex concepts and articulate them to audiences of varying perception levels

Design, implement, and provide subject matter expertise for the development of custom applications

Manage integration, development projects, and resources

Contribute to our technical services knowledge base

Evangelize the value of Veeva’s Technical Services

Support the sales team and solution consultants in winning new business

Work closely with customers to understand their pain points and recommend efficient solutions

Accountable for customer success from beginning to end of the project life cycle

Requirements

5+ years leading, hiring, and growing technical teams

5+ years working in a software developer capacity

Strong background in Java development and experience with the Spring framework

Ability to roll up sleeves and tackle hands-on technical tasks to support the team when needed

Experience in translating business requirements into software specifications including writing and reviewing technical documentation

Experience in a customer-facing role, preferably with a software professional services organization or consulting background

Ability to articulate and implement integration architecture

Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a remote team

Ability to travel up to 10%

Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Nice to Have

Experience with data or document management platforms

Experience with source code control systems

Experience working in a GxP validated environment

Experience in the Pharma Regulatory, Safety, Quality, or Clinical spaces

Experience with AWS services and methodologies, particularly on using Serverless components, including AWS Lambda, Step Functions, API Gateway, Fargate, and CloudFormation

Based on the East or Central time zone

Computer science or related degree

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $100,000 - $250,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.