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Customer Support Assistant Manager - Lucknow

Remote:

Full Remote

Contract:

Full time

Work from:

India

Offer summary

Qualifications:

Experience in customer service, management techniques, proficiency in English, knowledge of customer service tools and databases, leadership skills, Multitasking and troubleshooting abilities, client-facing and communication skills, experience in Digital Marketing Agency.

Key responsabilities:

Enhance customer experience and support growth, manage consumer complaints and maintain thorough records
Establish clear mission, keep abreast of market developments, utilize resources efficiently and maintain clean workflow

FoodMe Global / Dine Palace SME https://www.foodme.mobi/

51 - 200 Employees

See more FoodMe Global / Dine Palace offers

Job description

Your missions

This is a remote position.

We are looking for a Asst. Customer Support Lead to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.