Workday Services Manager

Job Description:

Planet Technology is your source for Core Technology, Cybersecurity, Enterprise Systems, Healthcare IT as well as other specialized staffing needs. Between our legacy companies, we have served the tech industry for more than 100 years combined.

As Workday's first Global Staffing and AMS Partner across North America and Europe, Planet Technology is the connection to the best and brightest Workday consultants.  

Position Summary

As a Workday Services Manager, you will manage a portfolio of client accounts, ensuring exceptional post-production support, project management, and service delivery. You will be responsible for overseeing tasks, managing resources, and building strong client relationships to drive customer satisfaction and long-term success.

Key Responsibilities

Account Management

• Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction

• Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services

• Proactively identify opportunities for service expansion and upsell within existing accounts

Project Management

• Lead the planning, execution, and monitoring of Workday-related projects, ensuring timelines, budgets, and quality standards are met

• Coordinate with internal teams to allocate resources effectively and manage project deliverables

• Track project performance and address any issues or risks that may impact delivery

Post Production Support

• Provide ongoing support and maintenance for clients' Workday environments, ensuring optimal performance and issue resolution

• Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests

• Analyze and report on support metrics to improve service quality and client satisfaction

Experience and Qualifications

• Proven client success experience within the technology staffing or consulting industry

• Experience servicing and supporting Application Management Services (AMS) clients

• Strong background in post-production support and project management for Workday implementations

• Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously

• Excellent client relationship management and communication skills

• Analytical problem-solving skills and a proactive approach to client support and service improvement

READY TO BE PART OF SOMETHING AMAZING?

The Planet Group is one of the largest consulting and staffing firms in the U.S. with growing operations across Europe, India, and LATAM. Our family of companies provides a team-oriented environment where you can take your career to the next level. If you're searching for a company that is committed to your long-term growth and success, a team of like-minded driven people who can help you develop as a professional, and a place where you'll be rewarded for your efforts.... you've come to the right place!

You're in Good Company

The Planet Group has been named a Fastest-Growing US Staffing Firm and one of the Largest US Staffing Firms, and all of our staffing companies won a “Best of Staffing” award from ClearlyRated.

Diversity, Equity, and Inclusion

Join a company that puts diversity, equity, and inclusion (DEI) at the forefront. The Planet Group celebrates our differences and fosters an environment where each person can bring their authentic self to work. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. Our DEI Committee is focused on listening to employee feedback and providing regular DEI-centric resources and activities such as trainings, celebrations, lunch & learns, employee resource groups, and more.

Employee Type: