Job description

ClubRunner is the award-winning provider of membership software for non-profit service clubs and associations. Our product encompasses a diverse range of solutions, including membership management, content management, event management and registration, email campaigns and more. We pride ourselves on using the best technology available to deliver great solutions backed by an exceptional customer experience.

We are on a mission to help membership organizations thrive with purpose-built software, and are looking for motivated and passionate people with a diverse range of talents to join our team. The company’s growth offers long-term career and personal development opportunities for motivated and driven individuals.

As an Implementation Specialist, you will work as part of the implementation team, configuring and deploying CRM-based SaaS projects for clients. You will collaborate closely with cross-functional teams to ensure projects are delivered successfully and meet client requirements. This is a hands-on role where you will gather client requirements, analyze and configure solutions, and support the overall implementation process. You'll need a solid technical background, strong attention to detail and excellent communication skills to help ensure that each client’s needs are met effectively.

What you will be doing

Collaborate with the team to analyze client requirements and translate them into technical configuration
Implement system configuration using database entities (objects), fields, views, listings, dashboards, and more
Maintain organized project documentation using Confluence to track progress and ensure that all relevant information is up-to-date
Use project management tools like Jira to track progress on assigned tasks
Develop a deep understanding of product features and capabilities
Identify gaps and clarifications needed and communicate closely with customer for answers
Prepare data imports and data migration plan
Participate in client meetings as required, providing updates and assisting with technical support during the implementation process
Ensure the smooth transition of the solution to the client, including training, to support a positive onboarding experience
Contribute to product lifecycle by providing feedback on feature improvements
Maintain and retain product and services knowledge at all times

What we are looking for

2-3+ years of experience supporting SaaS implementation projects in a B2B environment
Proven ability to gather and understand client requirements and assist in configuring solutions to meet those needs
Solid technical and analytical background
Strong communication and organizational skills, with the ability to manage multiple tasks effectively
Experience collaborating with cross-functional teams such as product, engineering, and customer success
Familiarity with project management tools such as Jira and Confluence
Ability to thrive in a dynamic, fast-paced environment and adapt to evolving client needs.
A problem-solving mindset, able to troubleshoot and resolve client issues during implementation

Nice to have