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Quality Analyst Sales

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Bachelor’s degree in Business Administration or Marketing, Minimum 3 years experience in sales quality assurance, Strong understanding of sales processes and methodologies, Proficiency in data analysis tools.

Key responsabilities:

Conduct audits of sales calls and communications
Analyze sales data to generate actionable insights
Collaborate with team to develop quality assurance plans
Design training programs based on performance gaps
Monitor customer feedback and satisfaction
Prepare reports on quality findings for management

Super Scholar Education Startup https://www.superscholar.in/

11 - 50 Employees

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Job description

Overview

The Quality Analyst Sales plays a pivotal role in ensuring the effectiveness and efficiency of the sales team's operations within our organization. This position focuses on evaluating the quality of sales processes, enhancing customer interactions, and ensuring that sales strategies align with overall business goals. By utilizing data-driven analysis and quality assurance methodologies, the Quality Analyst is responsible for identifying areas for improvement in sales tactics and client engagement. This role collaborates closely with sales management and team members to develop and implement best practices that elevate performance standards. High-quality sales processes lead not only to increased revenue but also to an enriched customer experience, fostering long-term relationships and brand loyalty.

Key Responsibilities

Conduct regular audits of sales calls and communications to assess quality and adherence to company standards.
Analyze sales data and provide actionable insights to improve sales strategies.
Collaborate with the sales team to develop quality assurance plans and guidelines.
Design and implement training programs based on identified gaps in sales performance.
Monitor customer feedback and satisfaction to assess the quality of sales interactions.
Develop metrics and KPIs to measure sales quality and performance.
Prepare and present reports on quality findings to management.
Facilitate cross-functional meetings to discuss quality improvement initiatives.
Assist in the development of sales scripts and materials to enhance customer engagement.
Identify trends in customer inquiries and complaints to inform sales strategies.
Support the onboarding process for new sales representatives with a focus on quality standards.
Participate in continuous improvement projects to enhance sales effectiveness.
Maintain an up-to-date understanding of industry standards and best practices in sales quality.
Conduct root cause analysis on quality issues and implement corrective actions.
Ensure compliance with regulatory requirements related to sales practices.

Required Qualifications

Bachelor’s degree in Business Administration, Marketing, or related field.
Minimum 3 years of experience in a sales quality assurance or analyst role.
Strong understanding of sales processes and methodologies.
Proficiency in data analysis tools and software (e.g., Excel, CRM systems).
Excellent verbal and written communication skills.
Experience in designing training programs and materials.
Ability to work collaboratively in a team environment.
Demonstrated problem-solving and analytical skills.
Detail-oriented with a strong focus on quality assurance.
Familiarity with customer relationship management (CRM) systems.
Proven track record of improving sales processes and outcomes.
Ability to analyze complex data sets and make strategic recommendations.
Experience in gathering and analyzing customer feedback for quality improvements.
Knowledge of industry regulations and compliance standards related to sales.
Willingness to adapt and learn new skills and technologies.