Benefits
Medical, dental, life insurance, 401k, STD/LTD and EAP services.
PTO package that earns up to 4 weeks of vacation during your first year.
Company-matched student loan repayment
Fully Remote in the State of New Mexico
Education, Licensing and Experience Requirements:
MSW, PsyD, or PhD in behavioral health field or M.A. or M.S. in behavioral health with a clinical practice emphasis from a program that is accredited by COAMFTE, CACREP, or CORE.
Licensed as a limited or fully licensed social worker or counselor according to the state licensing board requirements.
1 year of qualifying experience which includes: direct client-facing experience in mental health, social work, behavioral healthcare, crisis care or supporting a 988 crisis hotline, where the responsibilities involved assessing and intervention care
Location Requirement:
You must reside and have at least one of the following licenses in New Mexico (NM), LMHC, LPCC, LMSW, LCSW
Ideal Candidate:
The ideal candidate for this role is someone who possesses a blend of empathy, strong communication skills, and the ability to listen actively and attentively. They should be capable of managing high-stress situations with calm and effective crisis intervention techniques and have robust problem-solving skills to provide solution-focused interventions. Patience, resilience, and the ability to multitask are essential qualities for the ideal candidate, as the job requires handling intense calls while maintaining composure and managing multiple tasks and computer processes simultaneously. A background in psychology, social work, counseling, or other related behavioral healthcare fields is required, and experience in crisis support or similar roles is preferred.
Ethical standards and discretion are crucial to our ideal candidate. This role also requires maintaining confidentiality and a HIPAA-compliant, secure workspace with a locking door to ensure compliance and respect the privacy of callers. The ideal candidate understands that Protocall is a Remote First Organization and they will be comfortable working in a remote environment. They understand that having a stable, wired internet connection that meets Protocall’s requirements is necessary to ensure the safety of our callers.
Additionally, the candidate must be flexible with their availability, as a crisis call center we operate 24 hours a day, 365 days a year and our work requires staff who are willing to regularly work holidays and weekends. The ideal candidate understands that they are required to attend an intensive virtual eight-week training program. This program is designed to refine the skills they already possess and provide them with any missing skills needed to better align with the role of a telephonic first responder. This training program consists of two 4-week phases. The first phase runs Monday through Friday from 8 AM to 4:30 PM PST. The schedule for the second phase will be determined after coordinating with the Protocall Services Scheduling Department to establish the candidate's long-term schedule that meets the needs of the organization. They understand their continued employment is contingent upon completion of this training program.
Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020, 2022 & 2023.
Working with Protocall Services you will be a telephonic first responder for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Protocall serves customers in the United States and Canada with an award winning remote team of licensed social workers, therapists and counselors to provide clinical, mental health, counseling, crisis, 988 and a wide variety of behavioral healthcare hotline services.
* ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*
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