Business Relationship Manager

Job Description:

Business Relationship Manager

Brisbane

The opportunity

We are seeking an experienced Business Relationship Manager who brings demonstrated leadership, extensive technical and business expertise, and a proven track record in strategic management for a full-time permanent role based in Brisbane. This role is pivotal in fostering effective business relationship management with strategic partners and stakeholders outside the Digital and Information Management (IM) sectors. Serving as a “trusted advisor,” the Business Relationship Manager acts as a vital liaison between IM/Digital teams and business stakeholders, ensuring alignment and facilitating seamless collaboration.

Key Responsibilities:

• Ensure strategic vision alignment between Digital, IM, and Airbus in Australia and New Zealand.
• Advocate on behalf of business stakeholders to guarantee Digital and IM services align with business priorities.
• Establish and nurture productive relationships with peers and business leaders to create a balanced, prioritised backlog of transformational and continuity objectives.
• Identify areas for improvement and proactively activate Digital and IM functions.
• Identify initial areas of cost savings and facilitate any necessary escalations.
• Report and communicate Digital and IM performance to business stakeholders.
• Act as a Proximity Manager for co-located team members, supporting local and transnational managers with employee engagement, career development, and operational alignment.
• Lead a team of IM Professional across Australia and New Zealand
• Act as a coach and mentor to support career growth.
• Lead Supplier Relationship Management (SRM) for New Zealand, providing guidance, budget management support, and strategic topic escalation.

About you

To be successful in this role you will need to live the Airbus Values, work with passion and determination, able to work to tight deadlines in an environment of continuous improvement. The skills and experience suited to this role:

Essential Expertise:

• 5 – 10 years of experience in IT and/or management.
• Ability to manage high-complexity projects and support group programs.
• Proven experience aligning IT and business strategy.
• Proficiency in service documentation, service level management, and change management.
• Comprehensive understanding of cross-functional and cross-divisional strategy, requirements, and regulations.
• Strong user service orientation and ability to maintain high user satisfaction levels.
• Effective communication and report management skills.
• Data governance and conformance expertise.
• Proven ability to enhance services based on user feedback and foster strong user relationships.

Desirable Expertise:

• Degree in IT/Information Management or a related field.
• Industry certifications such as ITIL, COBIT, TOGAF, or related.
• Experience in IT/business change management.

Why us

Here at Airbus we offer a holistic, competitive framework that recognises performance and rewards outcomes. This includes offering you meaningful benefits that support your health and wellbeing, your work life balance and your bank balance.

Some of our benefits include:

• Flexible working could include options such as work from home (hybrid working), 9 day fortnights and flexible days - Let us know what flexibility means to you!
• Shopping discounts across hundreds of retailers
• Generous parental leave entitlements
• Travel discounts for flights, rental cars and accommodation
• Novated leasing options with two providers
• Free onsite parking
• A commitment to your professional development through classroom and online learning

About us

With a 50-year track record of innovation, technological firsts and industry milestones, Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to a customer base that spans the globe – with operations for commercial aircraft, helicopters, defence, space and security. At Airbus, we believe that it’s not just what we make, but how we make it that counts.

Supporting Diversity

At Airbus, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Diversity is key to our ability to work cohesively as a team regardless of age, disability, race, sex, intersex status, gender identity and sexual orientation.

Airbus is an Equal Opportunity Employer - Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

If you have the strategic vision, technical acumen, and leadership qualities to thrive in this pivotal role, we encourage you to apply.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.