Internet Client Advisor

Dealership:

Internet Client Advisor, Lithia Direct

Internet Client Advisors assist customers on Lithia’s internet and mobile sites. Client Advisors also work Internet leads for select stores. The primary goal of a Lithia Direct Client Advisor is to assist customers with basic questions, and to develop leads for our stores.  Lithia Direct Agents have a working knowledge of store inventories and processes. 

Lithia Direct Internet Client Advisors report to the Lithia Direct Supervisor.

Location: Medford, OR (On-site)

Schedule: Sunday - Thursday, 8am - 5pm

Responsibilities

• Proficiency with store and department processes, CRM’s, ADP Drive, chat platform and phone systems
• Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management
• Adherence to all standards and guidelines as outlined in the employee handbook
• Respond to assigned internet leads within 5 minutes of assignment
• Maintain presence on chat throughout shift
• Proficiently work multiple chats at a time
• Maintain Lithia Direct agent log of all customer contacts
• Merge individual agent log with company ALOG daily to find assisted sales
• Submit assisted sales daily to Lithia Direct manager and admin in proper format
• Establish and maintain good working relationships with all other Lithia employees and work as a team
• Assist dealerships promptly, professionally, and consistently.  All communications must be clear, concise and documented

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Time Management
• Degrees – High School
• Experiences – Customer Service, Call Center, Sales, Office, Clerical.

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

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We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.