Support Specialist I - GI

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Client Services team. This team is focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
• Provide consistent, professional, and high-quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements:

• Bachelor's Degree, preferred.
• 1-2 years of related experience.
• Field 20-25 inbound calls daily. 
• Previous experience in a healthcare environment preferred. 
• Demonstrated expertise in evaluating, troubleshooting, and following up on customer software application issues.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of how to use Windows operating system tools highly preferred: Event Viewer, Task Manager, Command prompt, PowerShell, reading log filesRemote connectivity via VPNs, LogMeIn, Bomgar, Remote Desktop, and others.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS preferred.
• Knowledge of bug-tracking software such as Zen and Jira preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.
• Intermediate computer & peripheral hardware troubleshooting skills and basic network troubleshooting.
• Working with HL7 file types preferred.

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