SupportYourApp team is growing, and we are looking for a result-driven Head of Talent Recruitment to lead our international recruitment team and ensure we meet the business needs in a timely manner.
As a Head of Talent Recruitment, you’ll directly impact the company’s scale while being a part of the goal-oriented and international environment.
Excited? Let’s see what it takes 💛
What you will do:
- Strategically oversee the recruitment process within the company, workflow, and capacity of the team;
- Team management: сonduct regular calls with the team, training new members, conducting probationary, evaluation, and termination meetings;
- Ensure the team meets the KPI monthly by delivering quality hires on time;
- Execute the research of industry trends, tools, and potential markets for recruitment opportunities;
- Reporting: preparing monthly reports for the team meeting, weekly status updates, and other reports by request;
- Collaborate with other departments regarding strategic brand awareness, data accuracy, and open position closure;
- Optimization: improving recruitment processes to streamline the hiring speed and quality;
- Gather and analyze candidate’s feedback to identify opportunities for improvement;
- Participate in conferences and meetups to increase brand awareness, attract candidates and promote the company brand;
- Planning and managing paid services for the team (vacancies, tools, etc.) according to the budget;
- Updating and controlling company descriptions and accesses on job websites and other recruitment tools;
- Conducting full circle of the interview process if needed;
- Other tasks assigned by CPO.
What you need to succeed in this role:
- 4+ years of experience in full cycle recruitment in BPO, with at least 2 years in a leadership role;
- Experience in managing an international team;
- Excellent communication skills of written and spoken English (C1-C2) both, spoken and written;
- Excellent communication, presentation and negotiation skills: you should be a great listener with the capability to communicate in a clear and simple manner;
- Exceptional leadership and time management skills;
- Proven track record in global recruitment and talent acquisition;
- Strong understanding of diverse talent markets and recruitment practices;
- Experience with Applicant Tracking Systems and other talent solutions to attract candidates.
Will be a great plus:
- Experience in BPO companies is a plus.
Benefits and Perks:
- Business hours;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Paid intensive training and probation;
- Mind-blowing corporate events and social activities;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development.
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: http://www.supportyourapp.com/
* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
