Job description

We're Creative Fabrica, a fast-scaling tech start-up from Amsterdam.

Our mission

Enable creativity by giving access to everything related to the creative process: inspiration, learning, creating, and sharing. The ‘Creative Inspiration Flywheel’

This creates a self-sustaining community that lives within the Creative Fabrica ecosystem.

About the platform

We launched in 2016 as a marketplace for fonts with a subscription service. In the last 8 years, we have been through tremendous growth, and we're just getting started!

We have scaled to 50 million+ monthly page views, 8 million+ registrations, over 22 million listed products, and 22000+ active designers.

Our focus is to create a platform for designers that enables them to offer exceptional high-quality content. We make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.

Why we need you:

We are seeking an Operations Manager - Content & Support B2B to lead the creation and management of a new initiative that extends our platform expertise to a new audience.

Our focus is on offering exceptional high-quality content. By delivering a vast array of fonts, graphics, and design resources, we help crafters concentrate on what they love most: creating.

Join us as we continue our exciting journey, furthering our mission to empower creativity and innovation across the globe.

Here is what you will be doing:

In this role, you will build and oversee a high-performing team of customer service and content coordinators. You will develop and implement essential operational processes from the ground up, set KPIs, ensure smooth onboarding, and direct the content and customer service strategy.

Team Leadership: Recruit, train, and mentor a team of content and customer service coordinators. Foster a collaborative, high-performance culture that prioritizes quality and continuous improvement.
Operational Excellence: Create and refine scalable processes, including content curation, quality assurance, and customer support, ensuring efficiency and high standards.
Data-Driven Insights: Use data analysis to identify key content success factors and implement feedback-driven improvements for optimized performance.
Performance Management: Establish and monitor key performance indicators (KPIs) to track progress and drive team success toward and beyond project targets.

You need these qualifications:

3+ years of demonstrated experience in the industry with a strong understanding of digital assets.
Experience in training, onboarding, and collaborating with high-performing teams, demonstrating strong leadership potential.
Strong entrepreneurial mindset, with an appetite for taking ownership. You like to be involved, understand, challenge, and iterate. In short, getting the team better.
You are detail-oriented: you will spot what matters to our users and will become focused on it.
You are analytical and capable of translating data into actionable growth strategies.

And these soft skills:

Problem-solving: Strong analytical skills to identify issues, evaluate options, and implement effective solutions.
Innovation Mindset: Encouraging and implementing new ideas to improve processes, content offerings, and overall platform experience.
High-quality standards: Helping people meet that level.

It would be nice if:

You ❤️design.
You have experience with crafting tools and related digital assets.

We would also like to offer you:

Lunch: On days you work in the office a warm fresh lunch will be provided for you.
30 ‘focus days’ where you can work remotely.
24 days of paid vacation per year + public holidays.
Travel Allowance, if you live more than 10 KM from the office.
Company pension plan.
CF Library
Company events and overseas trips!
New Joiner Swag Pack!