Training Lead, Utilities - REMOTE

Description

Are you a seasoned and senior training professional looking to join a company with a mission to transform the way utilities operate? Do you have a passion for utilities and a deep understanding of the meter-to-cash process? Are you super organized and an excellent communicator?

If so, we want to talk to you! We’re looking for a senior training lead to join our Enterprise Solutions team. This person will work with our clients to develop their project training strategy, develop project training curricula, and manage the development of any materials. This person will also be responsible for overseeing the training execution of projects.

E Source is a solutions-based consulting, research and advisory, and data science firm that’s been a change agent in the utility industry for over 30 years.

What you’ll do:

• Develop the overall training strategy for client projects.
• Develop training plans for client projects.
• Lead training design processes.
• Lead training execution processes.
• Create and manage the assignment of training activities.
• Manage development of all training materials.
• Train the client core team on approach to training.
• Track and manage all training related issues.
• Report training progress to the project manager.
• Work closely with the Organizational Change Management (OCM) team to ensure all OCM analysis is used to support the best possible training approach.
• Oversee and manage the vendor training deliverables.
• Manage the definition and mapping of business processes from current system to new application.
• Provide training, create documentation, and oversee the development of course material for all functional and technical users.
• Lead training execution processes.
• Develop end user training schedule.
• Participate in training delivery as planned.
• Oversight of the overall training delivery

What will make you a good fit:

• Must have experience managing the training program of a utility CIS/ERP implementation from planning through go-live as the primary training lead, either from the utility side or the vendor side.
• A minimum of seven years of training experience on large projects, including process improvement, planning, and project quality management.
• Experience working with Oracle, SAP, or Itineris is a plus.
• Excellent understanding of the meter-to-cash utility process.
• People management and leadership skills, including coaching, supervision, staffing, and conflict management.
• Ability to create and maintain detailed training plans.
• Excellent written and verbal communication skills including technical writing skills.
• Working knowledge of Microsoft Project, Excel, Word, PowerPoint, SharePoint, and Visio.
• Bachelor’s degree in computer science, management information systems, engineering, math, or business, or an equivalent body of experience in the project management field.
• Background in instructional design, technical writing, education, or training and development.

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies

Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire

Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events

Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

Benefits

• We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
• We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
• We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
• We provide a 401(k)/RRSP plan with a 3% employer match.

The budgeted salary for this position is $110,000–$165,000 USD + annual bonus up to 15% (depending on level). Actual pay will be adjusted based on experience.

This role will require travel which could be UP to 100% depending on client needs and requirements. When not traveling, it will be remote from home.

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Qualifications