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AU Virtual Receptionist | ZR_589_JOB

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

2 years of relevant experience, Excellent organizational and time management skills, Strong customer service skills, Advanced computer skills.

Key responsabilities:

Handle incoming phone inquiries
Manage appointment scheduling and cancellations

PeoplePartners Inc. https://www.peoplepartnersbpo.com/

201 - 500 Employees

See more PeoplePartners Inc. offers

Job description

Job Overview:

We are looking for a friendly, organized, and professional Receptionist to join our team. The ideal candidate will have excellent communication skills and a strong ability to manage multiple tasks. As a Receptionist, you will serve as the first point of contact for our clients and play a key role in ensuring smooth operations for both incoming and outgoing communications. This includes managing phone inquiries, scheduling, and relaying information to our clinicians.

Job Description

Handle Incoming Phone Inquiries:Answer incoming calls in a timely, professional, and friendly manner. Provide information, answer questions, and direct calls to appropriate departments or personnel.
Phoning New Referrals:Use the New Enquiry Script to make outbound calls to new referrals, providing them with relevant information and scheduling appointments as needed.
Cancellation Eliminator & Rescheduling:Manage incoming calls and emails related to cancellations or rescheduling requests. Strive to retain appointments when possible, offering alternative times and solutions.
Track and Manage Leads:Accurately track incoming leads and enter them into the Leads Sheet. Monitor follow-up actions and ensure that all leads are addressed promptly.
Respond to Voice and SMS Messages:Address and respond to voice and SMS messages in a timely manner, ensuring that all inquiries are handled efficiently and effectively.
Manage Cliniq App Messages:Respond to messages received via the Cliniq app, including email, SMS, or phone call. Ensure all messages are addressed in a professional and timely manner.
Relay Communication to Clinicians:Serve as a communication link between clients and clinicians. Relay relevant information through Slack, Voxer, email, or other communication tools as needed.
General Reception Duties:Maintain a clean and organized reception area. Greet visitors, clients, and staff with professionalism and a positive attitude. Manage office supplies and perform other administrative tasks as required.