Director of Corporate Technology- MSI

When, Millennial Specialty Insurance (“MSI”) partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18 colleagues. Today, MSI has grown to over 900 colleagues with more than 10 insurance products thru a combination of rapid organic growth and strategic, tech-enabled partnerships. Our goal is to produce proprietary products to our customers that are fast, easy to use, and customizable with a deep focus on the customer experience. We believe that through our scalable, tech-enabled, proprietary platform and products, we will fundamentally change the insurance industry. Internally, we are dedicated to a culture that has innovation at its core and providing a world class colleague experience. Since 2021, we have tripled our colleague headcount to support the growth of the business. MSI is looking for top talent to join our journey as we continue to grow. Come join us at Millennial Specialty Insurance, the MGA of the Future!

Position Overview

We are seeking an experienced and dynamic individual to join our team as the Director, Corporate Technology. This pivotal role will oversee our corporate technology team and ensure that our IT operations align with our business goals and objectives.  The ideal candidate will foster a “service-first” culture within the corporate technology team; focused on delivering high quality solutions to problems.

Key Responsibilities

• Mentor and coach the corporate technology team to enhance their skills and knowledge in various technical domains. Develop training programs and provide continuous feedback and support to foster a culture of excellence.
• Design, implement, and manage efficient service desk processes to ensure prompt and effective resolution of IT issues. Monitor service desk performance, identify areas for improvement, and take corrective actions as needed.
• Function as the primary liaison between the business units and the corporate technology team. Ensure clear communication and understanding of business needs, translating them into technical requirements and solutions.
• Bring substantial experience in the Microsoft suite of technologies, including but not limited to Office 365, Azure, Windows Server, and SharePoint. Use this expertise to guide and support the corporate technology team in resolving complex technical issues.
• Analyze and understand complex workflows within the corporate technology organization, identifying areas for improvement and efficiency gains. Implement strategic changes to streamline processes and enhance overall productivity.
• Manage the on and offboarding of the corporate workforce.
• Oversee application management, including patching for all corporate workstation endpoints.
• Manage and maintain hardware and software asset management processes
• Develop and implement policies and procedures to ensure the security and integrity of the company's corporate technology infrastructure.
• Foster a culture of continuous improvement and innovation within the corporate technology team.
• Ability to leverage technical knowledge to take ownership of escalations and work to resolve issues.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Proven ability to coach and mentor IT professionals, with a track record of developing high-performing teams.
• Extensive experience in creating and managing service desk processes, with a strong understanding of ITIL or similar frameworks.
• Exceptional communication skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.
• In-depth knowledge and hands-on experience with Microsoft technologies, including Office 365, Azure, Windows Server, and SharePoint.
• Strong problem-solving skills and the ability to think strategically and implement innovative solutions.
• Foster a culture of continuous improvement and innovation within the technology team.
• Drive “security-forward” mindset throughout team to ensure solutions are delivered as secure as possible.

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