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Remote Customer Service Representative (Advocate)

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

High School Diploma or Bachelor's degree, At least 1 year in insurance operations, Proficient in web-based systems, Attention to detail, Healthcare/insurance experience preferred.

Key responsabilities:

  • Assist 50-70 individuals daily
  • Navigate PCPs, meds, appointments, and benefits
  • Juggle multiple tasks proficiently
  • Complete a 5-week intensive training
  • Provide excellent customer service
Disabled Veteran Solutions logo
Disabled Veteran Solutions Consumer Services Scaleup https://www.disabledveteransolutions.com/
51 - 200 Employees
See more Disabled Veteran Solutions offers

Job description

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

  • This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
  • You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
  • Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons

  • A keen ear for listening and a knack for finding solutions
  • The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
  • A passion for helping others and making their day better

Your Arsenal

  • High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
  • At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
  • You're a tech whiz and can handle our MANY web-based systems like a boss
  • You're all about the details and can keep track of everything

The Cherry on Top

  • Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
  • A background in social work, behavioral health, or anything else that shows you're all about helping others
  • You're a customer service ninja with mad problem-solving skills

Why DVS?

  • We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
  • We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
  • You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Consumer Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Web Navigation
  • Multitasking
  • Customer Service
  • Detail Oriented
  • Verbal Communication Skills

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