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Technical Writer (Customer Success) (Blockchain)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Excellent written and verbal English communication skills, 3+ years experience in software documentation, Experience with crypto wallets and dapps, Familiarity with version control systems, like Git, BA/BS degree.

Key responsabilities:

  • Write documentation for open source software
  • Understand customer needs for product success
  • Identify gaps in documentation proactively
  • Collaborate with engineers and product managers
  • Assist marketing in creating thought leadership resources
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11 - 50 Employees
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Job description

Company

This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.

Responsibilities

  • Write new documentation such as user guides, FAQs, video tutorials, and technical support docs for key aspects of our open source software, including command line tools, API reference documents, and architecture documents
  • Have an in-depth understanding of the product and what customers need to succeed
  • Proactively identify gaps in the documentation or knowledge base articles
  • Work with support engineers, product managers, and other subject matter experts in a collaborative editing environment
  • Edit and review content created by others for technical accuracy and clarity
  • Assist the marketing team in creating other resources and thought leadership including tear sheets, case studies, and white papers
  • Provide feedback to the product team on how our products might be made easier to use

Requirements

  • Excellent written and verbal English communication skills
  • 3+ years experience working on software documentation, ideally in the blockchain/crypto space
  • Great teaching skills that translate into amazing written work
  • Experience working with crypto wallets, dapps
  • Experience using version control systems, like Git, or similar

Potential Skills

  • Passionate about blockchain
  • Experience with Docs as Code workflow
  • Experience with source code
  • Previous work on open source projects
  • Developer community experience and/or evangelism
  • BA/BS degree

Remuneration And Benefits

  • Better than market rate with equity plan

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Cryptorecruit is the world’s leading specialist recruiter for the blockchain/cryptocurrency industry. We recruit positions from CEO, CTO, Project Managers, Solidity Developers, Frontend and Backend Blockchain Developers to Marketing/Sales and Customer Service roles. Please browse our website and at www.cryptorecruit.com to search all our job vacancies.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Editing
  • Non-Verbal Communication
  • Collaboration

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