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Career Opportunities: Assistant Operations Manager - DMC (2607)

extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 3 years in destination management, Extensive travel experience in Sri Lanka, Good people management and coaching skills, Strong organizational and time management skills, Proficient in operational function of trips.

Key responsabilities:

  • Support Operations Manager with admin tasks
  • Handle day-to-day trip issues
  • Maintain trip reports and communication for Leaders
  • Ensure Operations Team is updated on changes
  • Contribute to the successful operation of trips
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Intrepid Travel Large https://www.intrepidtravel.com/
1001 - 5000 Employees
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Job description

 

As an Assistant Operations Manager, you’ll provide managerial and administrative support to the Operations Manager, handling day-to-day trip issues and on-the-ground trip organization. You’ll contribute to the successful operation of all Sri Lanka trips and travel products under Intrepid DMC Colombo. You'll also support in effectively managing our Leaders, providing them access to updated trip information, maintaining their trip reports and responding to any operational queries. By being collaborative, you’ll ensure that the Operations Team, Leaders and stakeholders are constantly updated on crucial changes. 
 
This is a full-time permanent position, based in our Colombo office, requiring some flexibility in work hours due to the operational nature of the role.  
To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.  
 

Some of the experience you’ll bring with you may include: 

  • Minimum 3 years’ experience in a destination management company, ideally in an Operations capacity 

  • Extensive travel experience in Sri Lanka and knowledge of on-ground logistics 

  • Good people management and coaching experience 

  • Amazing customer service, organizational and time management skills 

  • Strong communication skills 

  • Good understanding of the operational function of a trip such as managing tour leaders, ensuring trips go according to plan and resolving emergency situations on-ground

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • People Management
  • Coaching
  • Collaboration
  • Time Management
  • Customer Service
  • Organizational Skills
  • Verbal Communication Skills

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