Credit & Collections Coordinator

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview
Supports the daily operations of the Collections Department. Provides collections and solutions for existing delinquent customers. 

Responsibilities

• High volume call center administering both inbound and outbound collections calls

• Agents are responsible for answering calls from an automated dialing system to secure payments, arrange for future payments and/or prepare for next steps of collection if needed 

• Collections agents are expected to be able to overcome objections while determining the reason for delinquency in their effort to resolve delinquency

• Collections agents will need to be able to solve customer problems by working with leadership and other departments

• Agents will also be required to accurately open tickets/cases to initiate correcting or administering issues related to other departments

• Reviews accounts receivable aging reports to identify delinquent invoices requiring immediate follow-up

• Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism

• Thoroughly and accurately documents all collection efforts for every account

• Ensures all assigned accounts are managed in a timely and accurate fashion

• Communicates regularly with leadership and peers on the status of accounts and escalations

• Ability to work independently in a remote environment while meeting expectations such as dollars collected, auto-pay signups, quality assurance and unavailable time

Qualifications

• High school diploma

• 2 years of collections, accounts receivable, or customer service experience

• Oracle and Salesforce experience preferred

• Strong verbal and written communication skills

• Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis

• Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting

• Experience with excel and Google Suite

• Ability to work independently and under pressure to meet deadlines

• Highly organized and self-disciplined with a willingness to learn

• Ability to work in a fast-paced environment

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.