Head of Commercial Performance - Loans

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Head of Commercial Performance

LOCATION(S): London / Chester / Manchester

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time in the office.
 

Our Business

We support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences with Your Credit Score. We're a fun, dynamic and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group.

We are the UK’s number one provider of personal loans, with 24% stock market share and £11bn of customer balances. We have seen continuous growth in the last few years and have ambitious plans to continue balance sheet, market share, income and profit growth across the four-year operating plan.

About this opportunity
We are offering you the unique opportunity to influence the strategic direction of the UKs largest consumer finance provider. You will be responsible for leading the team to maximise demand generation and optimise individual customer pricing across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.

What does the job entail?

• Leading and developing a high-performing commercial performance team through stretching performance objectives, constructive feedback and coaching.

• Responsibility for the Loans ‘Best in Class’ pricing strategy. Delivering front-book margin plan, optimising individual customer pricing across all brands using advanced analytics pricing models, navigating pricing approvals secured from Loans Director and/or CEO Consumer Lending

• Extensive market knowledge and awareness – making recommendations from your insight to shape the Loans commercial agenda.

• Strong interpersonal skills to maximise demand generation, leveraging and maintaining internal and external stakeholder relationships – including our third-party suppliers.

• Ultimately responsible for the maintenance of commercial risk and customer outcome controls, ensuring product and pricing delivers fair value to customers and that commercial decisions are within credit risk appetite

• Ownership and maintenance of an accurate view of front-book profitability, including funding cost via hedging process with Treasury, expected loss rates via Credit Risk, cost and capital assumptions via Finance and CRDIV programme

• Leadership of Trading and Pricing performance reviews, including Consumer Pricing Committee updates, ensuring the maintenance of an accurate commercial performance MI suite

• Ownership of business and market forecasts, including lending, balance sheet, market share and margin outlook

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose

What you’ll need

We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

• Strong people leadership and interpersonal skills – you will inspire and empower an inclusive team, be able to stretch, coach and develop to improve performance and provide a great team environment. As a member of the leadership team, you will role model the LBG Values & Leadership behaviours with a passion for continuous improvement

• Commercial acumen – leading the team to maximise commercial performance, with a clear understanding of financial metrics and performance drivers.

• Critical thinking – constantly challenging your own, and your team’s, assumptions to evaluate solutions and determine the best course of action for customers and shareholders.

• Data insights and storytelling – guiding the team to extract customer and performance insights from customer-level datasets, simplifying the complex to be an effective storyteller and influence a diverse range of stakeholders.

• Ability to Communicate, present and influence effectively at all levels of the organisation, including the Group Executive Committee (GEC).

• An intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s exciting and makes a difference to millions of people? Join our journey.


 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.