Resource Innovations is seeking a Residential Energy Auditor in Arizona to support our Inflation Reduction Act Program field delivery across the Midwest. As an early key hire in this role, you will be responsible for delivering high-quality in-home energy audits and ensuring quality control for our HOMES and HEAR programs. You are a customer-focused technician proficient in BPI standards and related certifications who will be conducting comprehensive in-home energy audits with a focus on income-based program participants and collaboration with contractor networks. Your oversight will extend to residential weatherization, HVAC, and water heating installation inspections, as you review QA/QC findings to ensure program integrity. Working with partners to identify and implement effective solutions based on audit findings and client feedback will be key to your success. Additionally, you will collaborate cross-functionally with various teams to enhance the effectiveness and efficiency of Resource Innovations’ program solutions.
The ideal candidate will bring proven experience in energy auditing, building science, or related fields, along with established relationships within housing, rebate/incentive programs, and community development. Strong leadership skills, a focus on team building and customer service, and knowledge of relevant standards and practices, particularly BPI certifications, are essential. Excellent communication and problem-solving abilities will set you apart.
At Resource Innovations, you will play a pivotal role in shaping our energy audit services while making a meaningful impact on community energy efficiency. If you’re ready to take the next step in your career and help us deliver best-in-class program solutions, we want to hear from you!
Resource Innovations is a woman-owned, community-focused energy efficiency consultancy, delivers strategic energy optimization products and services to utilities, communities, and businesses across North America. With deep roots in energy efficiency program design and implementation, Resource Innovations is leading the industry with innovative program solutions, working with community organizations toward a collaborative clean energy economy. Our passionate and diverse team is transforming the model of resource efficiency and creating sustainable impacts that benefit us all. As a result, our growing firm was honored as the 15th fastest-growing private company in America, based on Inc. magazine's annual Inc. 500 list.
Duties and Responsibilities:
- Define SOP for the Field Service team from Energy Audits to QA/QC.
- Recruit and train a team of BPI trained Energy Auditors
- Manages and implements the field and internal verification process across multiple programs and clients including the selection and review of assignments, track performance against metrics, and ensures all necessary forms and materials are completed
- May also conduct onsite inspections, writes inspection reports, and provides solutions to remedy failed inspections across the teams
- Develops and implements Energy audit protocols, QA/QC requirements and implementation plans
- Provides education, training, and coaching to trade allies to minimize failed inspections, mitigate faulty workmanship, and remedy failures when they occur
- Conducts field inspections as well as oversees a staff conducting field inspections, and effectively manages trade allies
- Reviews program QC findings, reports and remedies inaccuracies
- Leverages best practices and continuous improvement plans to implement long term solutions in partnership with the client and Resource Innovations’ Program Managers
- Identifies root cause analyses and makes recommendations as required for client facing reports
- Generates weekly, monthly, and ad hoc reports to audit, monitor and measure performance and relevant metrics
- Manages team to ensure contract compliance in forecasting requirements and key performance indicators
- Conducts internal and external trainings to include webinars, tutorials and conference calls on relevant business processes and standards
- Manages the process of regularly reviewing and updating critical program documentation including field verification guides and forms, processing manuals, policy and procedure manuals.
- Keeps up to date on industry trends and insights with regards to policy and procedure manuals to ensure program materials are most relevant
- Works as part of a cross functional team that includes program operations, IT, Marketing, and Customer Service/Processing
- Meets with contractor management, customer Service and Processing lead regularly to ensure best practices and continuous improvement initiatives are aligned and implemented effectively
- Conducts scheduled and unscheduled reviews of the application process to determine where improvements can be made
- Other duties as assigned
Requirements
- Must be a US Citizen
- Must be located in or willing to relocate to greater Phoenix, AZ within 30 days of acceptance.
- 2+ years’ experience in a quality control and quality assurance role, or consulting, energy efficiency or utility experience highly desired
- Knowledge of building science, construction and technical expertise is required
- BPI Building Analyst and Envelope certifications preferred, but candidates must be willing to obtain these certifications within a specified timeframe after joining Resource Innovations.
- HERS and RESNET Rater certification preferred
- Ability to travel up to 75% of the time (limited overnight travel)
- Experience with SnuggPro a plus
Preferred skills, education and experience
- Excellent verbal, interpersonal and written communication skills
- Exceptional analytical, problem-solving and decision-making capabilities
- Team player with the ability to work in a fast-paced environment while handling multiple priorities
- Sound business ethics, including the protection of proprietary and confidential information
- Proficient skills with Microsoft Office Suite, CRM tools
- Customer service focus
- Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for senior management team
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
