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Customer Service Specialist - Overnight

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

Experience in customer service roles, Ability to handle high volume calls, Fluency in English; Spanish a plus, Consultative problem-solving skills, Remote work experience preferred.

Key responsabilities:

Interact with customers via phone
Explain company services and offerings
Use proprietary technology to assist customers
Analyze customer needs, providing tailored solutions
Maintain high levels of customer satisfaction

HONK Technologies Information Technology & Services Scaleup https://www.honkforhelp.com/

51 - 200 Employees

See more HONK Technologies offers

Job description

HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.

We are seeking energetic, service oriented Customer Service Specialists in our Overnight/Late shifts for our Call Center Operations team who are interested in full-time, virtual/work from home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.

HONK is a 24x7 environment and we have several full-time shifts available.

Responsibilities

Interact directly with customers via phone

Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed

Utilize the company's proprietary technology to connect members with our nationwide partner network

Answer calls to assist customers with order fulfillment and service execution

Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions

Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames

Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Preferred Experience

Experience in a customer facing environment resolving issues over the phone

The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations

Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure

Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)

Fluency in English. Spanish a plus

Additional Requirements

Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)

Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload

It is preferable that you have experience working from home and have equipment that supports a work from home environment.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.