We are looking for energetic, resilient, and dedicated individuals to join our team of Customer Service Consultants. Located at our Karawatha Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound and outbound customer interactions via phone, email, and chat.
Training will be provided to ensure your success and confidence in the role.
After probation, enjoy the best of both worlds with a mix of office and home working—working one day from home.
We’re all about teamwork and having each other's backs. We make sure our workplace is fun, supportive, and full of opportunities to shine.
Whether you're juggling family, studies, or simply looking for flexibility, our part-time hours are designed to fit around your schedule.
What You’ll Do:
Chat with customers via phone, email, and chat—making every interaction count.
Stay cool under pressure, quickly resolving customer enquiries with empathy and professionalism.
Handle multiple tasks like a pro, whether it’s talking with a customer while updating our systems or helping them navigate self-service options.
Record important details in our Salesforce CRM, ensuring every customer gets the care they deserve.
What You’ll Bring:
Great communication skills with the ability to adapt to different people and situations.
The ability to multitask and keep a positive attitude in a fast-paced environment.
A passion for customer service and a willingness to learn.
Experience in fast food, logistics, or any fast-moving industry is a big plus—but a can-do attitude is what matters most.
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About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
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