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Online Content Moderator - Danish speaking

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Malta

Offer summary

Qualifications:

Strong reading and writing in Danish, Basic to conversational English skills, Strong PC skills and computer tool aptitude, Attention to detail and decision-making skills, Proactive mindset and strong analytical skills.

Key responsabilities:

  • Review user-generated content for compliance
  • Respond to customer inquiries with professionalism
  • Follow communication procedures and policies
  • Evaluate decisions as per defined guidelines
IRIS THAUMAS LTD logo
IRIS THAUMAS LTD
11 - 50 Employees
About IRIS THAUMAS LTD
We are a boutique human capital firm specializing in aviation, yachting and gaming. Our core areas of expertise are employment/secondment of air crew, super-yacht staffing, recruitment in all areas as well as payroll. Established in 2009, our company was initially formed with the aim to provide highly customer focused, high quality, bespoke services to air operators and has since moved into other sectors. We have succeeded in acquiring and retaining our valuable clients because of dedication and focus on the client's needs. We will continue our journey with our clients and our highly skilled workforce, providing reliable and professional services. Get in touch!
See more IRIS THAUMAS LTD offers

Job description


We are looking for an Online Content Moderator - Danish Speaking to join our client's team. As an Online Content Moderator, you will play a crucial role in reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you will contribute to a secure online space for users to interact with each other. 


ABOUT OUR CLIENT

Our client is a leading provider of products and services for content security and moderation, to online marketplaces and is located in Qormi, Malta.

DUTIES AND RESPONSIBILITIES
  • View and review user-generated content (e.g. sales ads).
  • Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
  • Follow communication procedures and policies.
  • Evaluate and make decisions in accordance with defined policies and guidelines.
EXPERIENCE, KNOWLEDGE AND SKILLS
  • No previous experience is required.
  • Strong PC skills, have the ability to learn to use new computer tools.
  • A strong reading and writing skills in Danish.
  • Basic to conversational English skills.
  • Possess decision-making skills, attention to detail and a proactive mindset.
  • Possess strong analytical skills.
  • Professional attitude, attendance – attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.
  • Passionate about making a difference. 
WORKING TIME 
  • The working hours are 40 hours per week, 8 hours per day, with thirty minutes unpaid lunch break.
  • This is a rotational shift based role. Our client operates 365 days a year (weekends and public holidays).
  • Rotational shifts are from 07:00 to 15:30 or 15:30 to midnight, however, these times could also vary if cover is required during other periods between 07:00 and midnight, eg. 11:00 to 19:30, with two days off during the week.
  • During the training period in the office, the candidates will work Monday to Friday, morning shift 07:00 to 15:30.
SALARY AND BENEFITS
  • Competitive salary.
  • Hybrid working.
  • Possibility to extend leave while working from abroad, within the EU (up to 2 weeks).
  • Team performance bonus, received twice a year, based on team performance.
  • Development and career opportunities.
  • Free transport to the office from certain areas in Malta.
  • Free private health insurance cover (after probationary period).
  • Free annual eye test.
  • Discounts for gym membership, taxi services.
  • Free English course.
  • Work from home allowance.
  • Flight cost reimbursement of up to €200, after the employee has passed their 6 month probationary period.
  • Our client will pay 5 days of accommodation in a hotel, which can be extended further upon authorisation, if the employee can’t find accommodation within the first 5 days.


If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!


Employment Agency Licence EA 5256

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishDanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Decision Making
  • Professionalism
  • Analytical Skills
  • Open Mindset
  • Customer Service
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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