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Account Manager / Retention Agent - Turkish speaking (onsite / remote)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Malta

Offer summary

Qualifications:

Previous experience in Account/Sales/Key roles, Experience in CFD/FX is a must, Fluent in Turkish, verbal and written, Bachelor's degree preferred, Strong negotiation skills.

Key responsabilities:

  • Contact point for assigned accounts
  • Build and maintain customer relationships
  • Ensure timely delivery of solutions
  • Develop new business from clients
  • Meet daily retention targets
IRIS THAUMAS LTD logo
IRIS THAUMAS LTD
11 - 50 Employees
About IRIS THAUMAS LTD
We are a boutique human capital firm specializing in aviation, yachting and gaming. Our core areas of expertise are employment/secondment of air crew, super-yacht staffing, recruitment in all areas as well as payroll. Established in 2009, our company was initially formed with the aim to provide highly customer focused, high quality, bespoke services to air operators and has since moved into other sectors. We have succeeded in acquiring and retaining our valuable clients because of dedication and focus on the client's needs. We will continue our journey with our clients and our highly skilled workforce, providing reliable and professional services. Get in touch!
See more IRIS THAUMAS LTD offers

Job description


We are looking for an Account Manager / Retention Agent with B2B and B2C experience to create long-term, trusting relationships with our client's customers. The Customer Retention Agent’s role is to oversee and build a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. Customer Retention Agents also answer client queries and identify new business opportunities and trading among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Sales department) to improve the entire customer experience. 


ABOUT OUR CLIENT

Our client is an outsourcing company who specialises in financial services and client relations and is located in St. Julian's, Malta.

DUTIES AND RESPONSIBILITIES
  • Operating as the lead point of contact for any and all matters specific to your accounts.
  • Building and maintaining strong, long-lasting customer relationships.
  • Develop trusted advisor relationships with key accounts.
  • Ensure the timely and successful delivery of their solutions according to customer needs and objectives.
  • Develop new business with new/existing clients.
  • Meeting and exceeding set daily retention targets.
  • Assist with challenging client requests or issue escalations as needed.
EXPERIENCE, KNOWLEDGE AND SKILLS
  • Previous work experience as an Account/ Sales/ Key/ Junior Manager, or relevant role.
  • Previous experience in CFD/FX is a must.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Fluent in Turkish, both verbal and written communication skills.
  • Negotiating skills to close agreements to maximize profits.
  • Excellent listening, negotiation and presentation abilities.
  • Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world.
EDUCATION

A Bachelor's degree is preferred.

WORKING TIME
  • Monday to Thursday from 10:00 to 19:00 and Friday from 09:00 to 18:00 with 1 hour break.
  • Remote working options are available.
SALARY AND BENEFITS
  • Fixed base salary.
  • Monthly performance Bonus.
  • Relocation package: flight and initial housing.
  • A complete education and deep knowledge of the financial global markets.
  • Super fun international environment, 300 employees in a huge open floor offices setup.
  • Weekly food allowance benefits (applied after three months veterancy).
  • Local discounts in a variety of surrounding cafés, GYMs, real-estate agencies, and similar.
  • Generous incentivising budgets with great prizes, competition and off-site activities.
  • 300 sunny days per year in Malta.


If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!


Employment Agency Licence EA 5256

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishTurkish
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementPresentation TrainingAccount ManagementNegotiation Strategies

Other Skills

  • Detail Oriented
  • Enthusiasm
  • Imagination
  • Verbal Communication Skills
  • Listening Skills
  • Sales Acumen
Are you interested?

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