Technical Support Specialist

We’re a Berlin-based medtech startup dedicated to building AI-powered software that supports radiologists with their daily work: Analyzing medical images. Our first apps for identifying Alzheimer’s and multiple sclerosis from MRI scans are already on the market and quickly gaining traction. To help us handle the steadily increasing amount of new customers, we’re looking for you to join our small Berlin-based team of AI enthusiasts!
Tasks

• You will be in charge of the installations of our docker-based software solution on the premises of our customers via remote access
• You will track, prioritize, respond to, and finally solve the issues reported by our customers
• You will work together with our development and marketing teams to improve our products
• You will set up or improve support processes and our testing procedures

Requirements

• You’re a techie that enjoys communicating and helping out people
• You’re fluent in both German and English (written and spoken)
• You know how to work with the linux terminal
• A degree in computer science, engineering or a related technical field is beneficial; alternatively you have experience in technical support, as a sysadmin or in a related role
• You enjoy automating manual processes as much as possible

You get bonus points if you have one or more of the following:

• Experience in radiology IT systems (PACS, RIS, DICOM …) would be a HUGE plus
• Linux sysadmin skills, especially networking and scripting in bash or in python
• Experience with CRM, service desk, and/or ticket systems
• Experience in collaborating with engineering or data science teams
• Working knowledge of docker and docker-compose

Benefits

• Our vision has a purpose: Your work will help to make the diagnosis of medical conditions faster, more accurate and more accessible
• You will join a interdisciplinary team of motivated and highly collaborative data scientists, engineers, physicists and medical doctors with rapid decision-making processes
• Responsibility: You will play a key role in shaping our technical support infrastructure from the ground up
• Flexibility: You can work from home or in our office in Berlin-Kreuzberg
• Perks: Urban Sports membership, drinks & snacks in the office