We're Hiring!
We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Responsibilities.
- Manage the onboarding of new customers through remote Zoom group training and 1-on-1 sessions and walk through setup, configuration, and best practices, ensuring successful achievement of initial value
- Support existing customers in need of additional adoption support in partnership with the Partner Success Management team
- Throughout the onboarding process, ensure customers are engaged with the platform, provide product updates, and guidance on best practices.
- Collaborate with Customer Success Managers on the post onboarding hand off, ongoing adoption, and assisting with at risk customers to avoid churn.
- Liaise with the support team if any technical issues or limitations arise during the onboarding process.
- Provide updates around adoption progress or challenges experienced within our internal tools so our entire customer facing teams are informed
- Support the development of new and improved services offerings that will drive greater product adoption
- Have a flexible schedule on rotating days to allow flexibility to our customer base in other parts of the world (UK, AUS).
Qualifications.
- Have exceptional verbal and written communication ability (you need to be fluent and highly proficient in English).
- Dedicated to great customer service.
- Adaptive and have no problem constantly learning about a changing technical product, even when it’s a little out of your depth.
- Are creative, collaborative, optimistic, communicative, intellectually curious, and clever.
- Able to quickly iterate and improve as a perpetual learner and teacher.
- Have a strong sense of time management.
- Pay incredible attention to detail.
- Have a proven ability to multitask, stay organized, and work rapidly in time-critical situations.
- Ability to build rapport with our partners.
- A strong desire for continued professional growth.
- Previous experience working at a SaaS company or within a Customer Success team is a strong asset.
Perks, Perks, Perks.
- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities.
- Training and professional development budget provided to help advance your career and skills (available every year to every employee).
- World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience.
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office.
- A top of the line benefits package .
- Monthly stipend to assist with creating the best hybrid work experience. .
- Competitive salary and performance-based bonuses for applicable roles
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- Vancouver office includes a fitness facility and outdoor ping pong tables
- Comprehensive benefits package
- Unlimited flex-time policy
- Employee Stock Options
- RRSP matching after one year of employment
What You’ll Love Working As A Rocketeer:
- Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
- Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
- Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
- Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
- Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
- Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables, and even a climbing wall to help you stay active and energized.
- Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
- Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.
Dream jobs don’t knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.
Please no recruiters or phone calls.
Compensation$70,000-$75,000
